IT Services Cost \u0026 Delivery Analyst

The IT Services Cost & Delivery Analyst role analyzes for IT services using a structured, activity-based approach. This role works directly with service catalogs, statements of work, architecture diagrams, and operational data to understand how IT services are designed, delivered, and supported, and to estimate associated labor, infrastructure, licensing, and operating costs.

In this position, you will use established IT service management (ITSM) and financial governance methods to analyze costs, provide guidance to internal teams, and support cost optimization and convergence activities. You will collaborate with global IT, procurement, finance, and external service provider teams to ensure competitive, transparent, and sustainable IT service cost structures from early planning through steady-state operations.

Multiple roles may be fulfilled within this job posting, covering various IT service domains such as Infrastructure, Application Services, Cloud & Hosting, End-User Services, Cybersecurity, and Digital Platforms. Position fulfillment will utilize applicant background and experience aligned with internal service needs. Success in this role requires curiosity, agility, analytical thinking, and a collaborative mindset within a fast-paced, global IT environment.

Basic Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field

• Minimum of 5 years of experience in IT services, IT operations, or consulting

• Strong English verbal and written communication skills

• Ability to manage multiple services or initiatives with varying complexity

• Proficiency with Microsoft PowerPoint, Excel, and Word

• Ability to work effectively across global teams and organizational levels

Preferred Qualifications:

• Familiarity with IT service costing models and chargeback/showback frameworks

• Experience with IT Service Management (ITIL-based environments)

• Background in Infrastructure, Cloud Services, Application Support, or Cybersecurity

• Experience in IT vendor management or strategic sourcing

• Knowledge of Technology Business Management (TBM) or IT financial management