IT Services (Help desk) Intern

Job Summary:

The IT Services Intern will help provide Level 1 Help Desk and technical support for customers by troubleshooting and resolving IT-related issues involving workstations, servers, networks, and cloud-based systems. Assist users via phone and help desk platforms, diagnose technical problems, install and configure hardware and software, and support employee onboarding activities. Maintain and support Microsoft Windows Server and workstation environments, Microsoft Office and Microsoft 365 applications, and remote monitoring tools.

Responsibilities & Duties:

• Focus on alert enhancements for monitoring; partnering with the team
• Resolving IT support requests via phone / helpdesk
• Answering questions regarding workstation/sever/networks
• Gathering and analyzing data to diagnose problems
• Supporting onboarding process of new customer or existing customer new employees
• Installing software and hardware as needed

Requirements:

• High school diploma or equivalent; pursuing an Associates or Bachelors degree in an IT-related field.
• Practical experience working in a LAN/WAN environment is desirable.
• Experience installing and removing software on desktop or laptop computers.
• Must be 18 years or older with a valid drivers license and a good driving record.
• Strong customer service skills with the ability to handle complaints and troubleshoot IT issues.

This role is ideal for students pursuing an IT degree who have basic experience in LAN/WAN environments, software installation, and are eager to gain hands-on experience in IT operations.

To view our competitive benefits, click here!

Joining Nsight:

Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.