IT Services Specialist

IT Services Specialist Houston, TX

Information Technology - Information Technology Full-time On-site apply for this job

ABOUT NEXTDECADE CORPORATION

NextDecade is committed to providing the world access to reliable lower-carbon energy. We are focused on delivering secure and cost-effective energy through the safe and efficient development and operation of natural gas liquefaction capacity at Rio Grande LNG. Through our subsidiaries, we are developing and constructing the Rio Grande LNG natural gas liquefaction and export facility near Brownsville, Texas, with approximately 48 MTPA of potential liquefaction capacity currently under construction or in development, sufficient space at the site for up to 10 liquefaction trains, and a potential carbon capture and storage project. NextDecades common stock is listed on the Nasdaq Stock Market under the symbol NEXT.

"NextDecade is headquartered in Houston, Texas. For more information, please visit www.next-decade.com.

SUMMARY OF THE ROLE

IT Services Specialist will provide day-to-day and project-related technical support for the NextDecade Houston Corporate office. This includes analytical and problem-solving skills to contribute to problem resolution by closing resolving tickets, giving first-class hands-on support to end-users, including the Executive Team at the Houston Corporate Office. Under general direction, this role is responsible for 1st-level IT support, which may include:

• Incident/Service Requests
• Problem Management
• Knowledge Management
• Audio/Video Troubleshooting
• Escalation and follow-up for IT-supported products and services in accordance with documented standards and procedures.

Position requires a broad level of technical skills and decision-making.

KEY RESPONSIBILITIES

• Manage the processing of incoming support requests to ensure courteous, timely, and effective resolution of end-user issues
• Coordinate and/or perform hands-on fixes at the desktop level, installing/upgrading system software, hardware configuration, and setup, manage applications, and system tools
• Participate in technical projects, including:
• Image/OS testing
• New software rollouts
• Tenant migration
• Azure Active Directory consistency
• Application support lead for multiple programs, including administration of O365 environment, Azure, MS Teams, SharePoint, Exchange
• Help deploy, manage, and inventory IT Asset Lifecycle Management program for end-point computing devices
• Deliver frontline technical support for all employees and partners
• Promote and adhere to a culture of compliance and governance with respect to documentation, reporting, knowledge transfer, and training
• Support talent recruiting, development, and training programs
• Support and assist highly specialized and cross-functional teams in a fast-paced and growing business environment
• Stay current on the latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness
• Analyze and monitor for outages pertaining to our services, applications, and networking tools

REQUIREMENTS

• 5 years of experience in IT Infrastructure Technical Services Help Desk/AV Support Service environment
• Experience working with diverse corporate functions and balancing IT and OT requirements
• Self-starter able to drive towards goal and manage time effectively
• Analytical and the ability to think and resolve issues on the spot
• Able to work in a collaborative and fast-paced environment
• Ability to work efficiently within a team as well as being a self-directed worker that is comfortable working independently with little supervision
• Able to communicate and translate technical topics into easy-to-understand concepts
• Core understanding of resource management and allocation
• Knowledge on how other organizations can use current and emerging technologies to drive digital business
• Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service, and Software as a Service Cloud delivery models
• Customer escalation and conflict resolution skills required
• Ability to effectively document and develop standard operating procedures
• Excellent verbal and written communication skills
• Working knowledge of Active Directory
• Proficient use of Microsoft office tools, including but not limited to:
• Word
• Excel
• Outlook
• SharePoint
• Power BI
• Azure
• Exchange
• MS Teams
• Strong team building and leadership skills
• Energetic, enthusiastic, charismatic
• Entrepreneurial spirit
• Bachelors degree in Information Technology, Computer Science, or equivalent experience preferred

WORK ENVIRONMENT

This position operates in a professional office environment with occasional work within or outside of a complex construction environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, fax, filing cabinets, etc. This is primarily a sedentary role, however, the incumbent must be able to stand and/or sit continuously to perform all essential job functions for a full shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with ADA-recognized disabilities to perform the essential functions for the job.

• Ability to lift up to 20 lbs. as required in order to lift files, boxes, and office equipment as necessary
• Ability to lift files, open filing cabinets, and bending, standing on a stool or climbing as necessary to perform these functions
• While performing the duties of this role, the incumbent may be required to talk or hear
• The incumbent is required to stand, walk, use hands to handle or feel, and reach with hands and arms
• Ability to move throughout all areas of each office/site location and facilities
• Able to wear all necessary PPE equipment to perform job functions

If you require accommodations during the application or interview process, please contact Human Resources at

emailprotected

OTHER DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IN COMPLIANCE WITH FEDERAL LAW

All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

NEXTDECADE VALUES

• Safety - We make safety a priority. Everything we do relies on the safety of our people and the communities around us.
• Integrity - We do the right thing and are open, ethical, and fair. We hold ourselves to the highest standards in all that we do.
• Honesty - We value truth and honesty in ourselves and others. We honor our commitments and take responsibility for our actions.
• Respect - We listen and respect people, the environment, and the communities in which we live and work.
• Transparency - Transparency builds trust. We promote open communication with our people, our customers, and all our stakeholders.
• Diversity - We value diversity of experiences and thoughts. It takes people with different strengths and backgrounds to make our company succeed.

NextDecade provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. NextDecade complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

WE MAY USE ARTIFICIAL INTELLIGENCE (AI) TOOLS

To support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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