IT Services Specialist

Description

At Abrigo, we provide market-leading compliance, credit risk and lending software solutions that financial institutions use to manage risk and drive growth. Our solutions automate key processes and allow our customers to maintain compliance, fight financial crime, process loans quicker, and leverage data to strengthen their portfolio.

Abrigo is seeking an IT Services Specialist to join our IT Services team, providing comprehensive IT support to internal customers in a fast-paced, security-focused fintech environment. This role blends frontline Service Desk responsibilities with hands-on system and endpoint administration, offering broad exposure to Microsoft 365, Azure, Intune, and emerging technologies such as AI.

This position is in-office based in Raleigh, NC and reports to the Manager of IT Services, within an organization that operates under a security-first model reporting up to the Chief Information Security Officer.

What You’ll Do:

• Service Desk & End-User Support
• Deliver high-quality, “white glove” Tier 1&2 IT support to internal employees of varying technical skill levels, both in-person and via remote support tools
• Serve as the primary triage point for all IT incidents and requests, managing a high-volume ticket queue
• Troubleshoot hardware, software, and access-related issues in a timely and customer-focused manner
• Effectively translate technical concepts into easy-to-understand language for non-technical users
• Manage asset lifecycle activities including laptop and peripheral deployment, imaging, and replacements
• Systems, Endpoint & Cloud Administration
• Administer the full Microsoft 365 ecosystem, including Microsoft Admin Center, Exchange, Teams, SharePoint, and Intune
• Manage Entra ID users, security groups, Microsoft 365 groups, and Teams
• Configure, maintain, and deploy endpoint policies and applications using Microsoft Intune
• Assist with enterprise application integrations, including SAML-based single sign-on (SSO) configurations
• Support and maintain MDM solutions for Windows and macOS devices

• Security, Automation & Documentation
• Operate with a security-first mindset, following defined IT and Information Security standard operating procedures
• Create and maintain technical documentation, knowledge base articles, and process guides
• Contribute to automation efforts for low-risk or repetitive tasks
• Maintain a proactive mindset focused on improving efficiency, security posture, and employee experience

What You’ll Need:

• Minimum 1 year of hands-on experience in IT support, or similar role
• Strong troubleshooting skills across hardware, software, and user access issues 
• Experience working with a ticketing system and asset management platform
• Ability to manage multiple tasks simultaneously in a fast-paced, high-demand environment 
• Strong customer service, communication, and organizational skills
• Ability to document issue resolution and maintain working technical documentation 
• Ability to work independently and collaboratively as part of a team
• Must be able to lift and move equipment up to 50 pounds
• CompTIA A+ certification and/or Microsoft certifications such as MS-900 or AZ-900 preferred
• CompTIA Security+ or demonstrated security-focused IT experience preferred
• Hands-on experience with Microsoft 365 Admin Centers, Entra ID, Microsoft Intune preferred

What You’ll Get:

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Flexible PTO and bank holidays
• 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.  Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation.