IT Site Administrator (Bilingual)

About the company:

Viant is a global medical device partner providing design, development, manufacturing, and assembly services through capabilities in materials, plastics, metals, extrusion, and automation. With nearly 6,000 employees across 24 locations worldwide, it delivers high-quality, life-enhancing products with the scale and expertise to bring devices to market efficiently. Learn more at Viant Medical's website or on LinkedIn.

About the site:

Our San Antonio site supports high-volume medical device assembly, delivering scalable manufacturing solutions with a focus on efficiency and quality.

About the role:

As an IT Administrator, you will lead and support IT operations for your assigned site(s), providing technical leadership across system administration, networking, technical support, project management, and business analysis. You will drive IT projects, continuous improvement initiatives, and collaborate closely with site leadership to optimize the strategic use of technology.In this role, you will help position the site to address future IT challenges by implementing scalable and reliable solutions aligned with business objectives, ensuring uninterrupted medical device manufacturing. You will also work cross-functionally across the organization, building strong relationships and contributing to diverse initiatives. As part of the Viant IT team, you will embody the company's values of integrity, accountability, and excellence, playing a key role in driving business success.

This position requires professional fluency in both English and Spanish, as the role regularly supports bilingual employees, leaders, and business operations across the Viant facilities in San Antonio, TX and Vega Baja, Puerto Rico.

What you will do:

• Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions.
• Provide support outside regular working hours to ensure ongoing IT Support and address urgent issues. when required to support business operations.
• Collaborate closely with site operations and business leaders to develop and uphold effective processes and procedures.
• Engage actively in company-wide and site-specific projects aimed at continuous improvement of processes.
• Provide administrative support and maintenance for Microsoft 365 applications, including Teams, OneDrive, Exchange, and SharePoint, ensuring optimal functionality and user experience.
• Oversee and maintain the Entra Admin and Active Directory environment, focusing on tasks such as user and group management, as well as implementing and managing security and group policies.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Responsible for installing, configuring, maintaining, and repairing workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers.
• Track individual and site IT performance metrics to identify areas for improvement and recommend solutions to optimize efficiency in service support and delivery processes.
• Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions.
• Create and maintain documentation of procedures, knowledge bases, policy documents and configurations well-maintained and up to date and alignment with the Viant IT standards.
• Oversee IT procurement and inventory for hardware, software, peripherals, and related supplies.
• Enhance endpoint security by monitoring vulnerabilities and applying relevant patches and updates effectively.
• Identify and recommend system, hardware and software improvements/upgrades.
• Maintain knowledge of Viant corporate IT policies and Viant privacy policies.
• Report any security incident or suspected security incident to the Viant Security Incident Response Team.
• All other duties as assigned.

Job Requirements:

Knowledge / Education:

• Associates Degree in Computer Science or other technical field is required
• Bachelor's Degree in Computer Science or other technical field is preferred
• Full bilingual English/Spanish proficiency (spoken and written). (Mandatory)

Job Experience:

• 4-6 years of system administrator experience is required
• 4-6 years of diversified experience in a manufacturing environment is preferred
• 2-3 years in medical environment is preferred

Skills / Competencies:

• Ability to thrive in both fast-paced team environments and independent work settings.
• Resourceful and adaptable in handling unexpected challenges.
• Strong time management skills with the ability to work with minimal supervision.
• Highly self-motivated with a big-picture mindset.
• Tech-savvy with the ability to quickly learn and adapt to new technologies.
• Proven ability to manage multiple priorities and effectively prioritize workload.
• Strong critical thinking and problem-solving skills.
• Proven documentation skills including policies and procedures.
• Pro-active in identifying potential issues with a proposed process or systems change.
• Hands on experience installing IT hardware, peripherals and software.
• Skilled with Windows operating systems, Entra/Active Directory, Intune, O365 applications such as OneDrive, SharePoint, Teams etc.
• Intermediate Knowledge in Backup solutions, MSP360, is a plus.
• Basic Knowledge of cloud storage services, Wasabi & AWS preferred.
• Knowledge with VoIP systems, particularly 3CX is a plus.
• Knowledge in TCP/IP, DNS, DHCP, VPN, VLAN's, and wireless networks.
• Knowledge of VMWare virtualized environment.
• Understanding of compliance and security standards.
• Understand and provide support to ensure compliance with external audits from customers, vendors, and the FDA.
• Knowledge in Cisco Meraki and UNIFI switching is a plus.
• Knowledge in Endpoint Central is a plus.

Travel:

• Up to 25% of the time or as needed.

Benefits:

• Medical, dental, and vision benefits-effective date of hire!
• Company-paid life insurance and disability benefits
• Generous Paid time off and 10 paid Holidays
• 401k Plan with Company Match
• Tuition Reimbursement
• Voluntary Universal Life and Long-Term Care
• Voluntary Legal Plan
• Pet Insurance
• Home Ownership Program

Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. We do this through our depth and breadth of capabilities, end-to-end integration, technical expertise, and relentless focus on our customers and on operational excellence. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit viantmedical.com or follow us on LinkedIn.

Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.