OverviewIT SITE SUPPORT SPECIALISTLocation: Augusta, GADuration: PermanentRole overviewMorgan's IT Strategy focuses on enabling business growth, resilience, and innovation through a modern, secure, and data‑driven technology ecosystem. It is built around several core principles: modernizing infrastructure and adopting cloud‑based platforms to create scalable, flexible digital foundations; embedding security into every layer using a zero‑trust approach to protect data and ensure compliance; and simplifying the application landscape to improve efficiency and reduce complexity.To do so, the OneIT team is currently executing on a strategic roadmap to make significant step changes in IT performance and business value from IT.The Regional IT Operations team has responsibility for making sure all IT services delight our internal and external customers. Our aim is to maximise the value Morgan business derives from IT services with minimal disruption while delivering as cost‑effectively as possible.A Site Support IT Specialist plays a critical execution role in delivering Morgan's IT Strategy at the ground level—translating strategic pillars into daily operations.ResponsibilitiesDeploy, maintain, and support modern devices, cloud‑connected systems, and network upgradesAssist in reducing legacy systems and improving standardization across sitesEnforce security‑by‑design practices (patching, MFA, endpoint protection, user awareness)Support asset accuracy and compliance activities locallyProvide responsive, reliable support aligned to SLAsDrive user satisfaction, self‑service adoption, and continuous improvementSupport local tools (Power Platform, reporting, integrations)Encourage automation and improved workflowsBridge global IT and local business needsSupport digital initiatives (shopfloor tech, collaboration tools)QualificationsRequirements1–3 years of experience in IT support, site support, or a related technical roleHands‑on experience troubleshooting and resolving IT issues at the site levelStrong ability to diagnose and resolve hardware, software, and network‑related issuesPractical knowledge of IT support processes and toolsWorking knowledge of Microsoft Intune is a strong advantageExcellent customer service skills with a user‑focused mindsetStrong verbal and written communication skills for effective on‑site supportBachelor's degree in Information Technology, Computer Science, or a related field (preferred but not mandatory)Relevant certifications such as ITIL or equivalent are considered beneficialMorgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1#J-18808-Ljbffr