This IT Support Specialist role in Boca Raton, FL involves onsite support across approximately eight regional locations.
Responsibilities include providing level 2 and 3 technical support, managing help desk tickets, maintaining hardware inventory, supporting project tasks, and troubleshooting issues with Windows, iOS, and enterprise mobile devices.
Travel within the region is required up to 80% of the time.
Experience in supporting diverse user bases, strong knowledge of Windows OS, networking, security, and remote management tools is essential.
Preferred qualifications include a BA in Computer Science or equivalent certifications like MCSA or Network+.
Key skills include customer service, troubleshooting, communication, and teamwork, with a focus on problem-solving, adaptability, and continuous improvement.
This position requires the ability to work independently, exercise judgment, and maintain effective relationships.
Location: Boca Raton, FL.