Job Role: IT Site Support with AV
Location : Tampa FL 33607 (Onsite)
Job Description :
Key Responsibilities:
· Great Customer Service and Professional skills.
· Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
· Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
· Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
· Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
· Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
· Support live events by operating AV systems and addressing any technical issues that arise.
· Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
· Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
· Maintain accurate records of support requests, resolutions, and equipment maintenance.
Qualifications:
· Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.
· Familiarity with ServiceNow ticketing system
· Proven experience in providing IT support in an office environment.
· Strong problem-solving skills and attention to detail.
· Basic understanding of audio and video equipment and their functions.
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Willingness to travel to various client locations as needed.
· Ability to lift and carry equipment up to 50 lbs.
· Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
Preferred Skills:
· Familiarity with video conferencing platforms and common office tools and operating systems.
· Basic knowledge of networking and cabling.
· Experience with asset management software and IT service management tools.
· Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards
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Thanks & Regards
Ritik Sahu || Raas Infotek