Job Summary:
The IT Specialist is a position which is responsible for managing and troubleshooting the technology systems used by The Alaska Club and providing end-user IT support to The Alaska Club's employees. This position's typical duties include participating in IT projects, user account management, workstation setup, workstation deployment, IT system updates and upgrades, network security and working within the designated ticketing system to resolve end-user issues. Strong customer service skills are required when collaborating with other departments and assisting users with IT problems. This is an on-site, full-time position based in Anchorage, Alaska and may require travel to Juneau, Fairbanks, or Wasilla.
Duties and Responsibilities:
- First line of contact for employees requiring IT assistance
- Document and communicate clearly within ticketing system to include actions taken, daily follow-up, next steps, attempted resolutions, and symptoms observed
- Prioritize, troubleshoot, and resolve a variety of end-user support issues both in-person and remotely
- Troubleshoot and support door controllers, badge scanners, and turnstiles
- Manage Active Directory and application-specific user accounts and permissions
- Perform upgrades or installs of software or devices
- Support multiple CRM systems
- Update and maintain IT Inventory system
- On-call duties may be required
- All other duties as assigned
Knowledge, Skills, and Abilities:
- Required:
- Working knowledge of relevant operating systems and related software, hardware and peripherals
- Excellent problem-solving and critical thinking skills
- Keen attention to detail
- Good organization, time management and prioritization
- Efficient troubleshooting abilities
- Effective communication skills to audiences of varying technical skill level including speaking, writing and active listening
- Great customer service and interpersonal skills
- Recommended:
- Understanding of IT related PCI compliance requirements
- Knowledge VOIP Phone Systems
- Networking and segmentation
- Remote management and Remote Desktop Protocol
- Working knowledge of following applications and programs:
- Antivirus applications / EDR
- Active Directory, Group Policy, DFS, DNS, DHCP, Hyper-V and WSUS
- Microsoft 365 suite of programs