We are seeking a skilled and self-motivated IT Specialist to be the primary contributor managing our organization's IT infrastructure. The ideal candidate will not only possess technical expertise in Microsoft Office 365 administration, Hyper-V virtualization, Veeam backup solutions, and phone systems, but also bring a great attitude and a strong commitment to doing whatever is necessary to support the team and end users. This role requires a proactive individual who can both strategically plan and actively implement and maintain IT systems to ensure optimal performance and reliability.
Education
Bachelor's degree in Information Technology, Computer Science, or a related field.
Responsibilities
Microsoft Office 365 Administration:
Manage and administer Microsoft Office 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
Ensure seamless integration and compatibility of Office 365 applications within the organization.
Hyper-V Virtualization:
Oversee the deployment, configuration, and maintenance of virtual machines using Hyper-V.
Optimize virtualization infrastructure for efficiency and resource utilization.
Veeam Backup:
Implement and manage Veeam backup and recovery solutions to ensure data integrity and availability.
Regularly test and update backup procedures to mitigate data loss risks.
Phone System Management:
Administer and maintain the organization's phone system, ensuring reliable communication channels.
Collaborate with vendors to implement updates, upgrades, and troubleshoot issues.
Help Desk Operations:
Serve as the primary point of contact for IT support, resolving technical issues in a timely manner.
Implement and enforce best practices for incident management and service request fulfillment.
End User Support:
Provide support and training to end-users on IT systems and applications.
Proactively address end-user concerns, working to improve user experience and satisfaction.
Positive Attitude and Team Collaboration:
Demonstrate a positive attitude and a willingness to collaborate with team members.
Take initiative to support colleagues and contribute to a positive work environment.
Security and Compliance:
Implement and enforce security measures to safeguard the organization's IT assets.
Ensure compliance with relevant regulations and industry standards.
Budgeting and Procurement:
Manage IT budget and recommend cost-effective solutions.
Evaluate and procure IT hardware, software, and services.
Required Skills
Preferred Certifications
Location
Ann Arbor, MI