IT Specialist

Job Title: IT Specialist

Location: Clayton, MO 63105

Mode : Contract (6+ Months) - Onsite

Max Rate - $20/hr. on W2

Job Context

• Experience with an enterprise level ticketing system - ServiceNow experience is a plus
• reimaging new hire laptops, new hire laptop quality assurance, defective laptop dispatching, auditing systems soon to go out of warranty, and preparation of new hire bundles.

The Support Specialist provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels.

Job Context

The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:

• Managing activities related to new hire support from IT hardware perspective.
• Retrieving devices from terminated users.
• Providing peripheral support like issuances of mouse, keyboard, docking station etc.
• Perform incident resolutions and request fulfilment and supports end users on a variety of issues
• Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection

Wanted profile:

• Excellent customer service skills.
• Completes assignments with/without direct supervision and good team player.
• Experience with Microsoft Windows 11, MS Office products (2016 and later), laptops, printers and peripherals
• Familiarity with working concepts of Fulfilment Centres like Amazon Warehouses.
• Experience in ticketing tool, preferably ServiceNow.
• Experience in Imaging and familiarity with tools like Pixie boot.
• Disciplined, punctual and team player.

Activities include (but not limited to)

• Imaging laptops for new hires and ensuring quality assurance, creating new hire bundles.
• Dispatching new hire bundles and retrieving termination bundles via
• Managing IT peripherals support.
• Retrieving devices for terminated employees.
• Lifting and moving boxes (not over 50 pounds)
• Experience in using manual and semi-automatic jacks.
• Maintain workplace hygiene.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.