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IT Specialist (Customer Support)
Department of Transportation
Federal Aviation Administration
ESC, Information & Digital Services Division, Wireless & Mobility Services Branch, AMK-270
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Summary
Serves as an IT Specialist (Customer Support) within the Wireless & Mobility Services Branch, AMK-270. Performs multiple, varying and complex assignments under the minimal direction of the National Wireless Program unit manager.
Learn more about this agency
Summary
Serves as an IT Specialist (Customer Support) within the Wireless & Mobility Services Branch, AMK-270. Performs multiple, varying and complex assignments under the minimal direction of the National Wireless Program unit manager.
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply by 08/03/26
Due by 11:59 p.m. ET on August 3, 2026
Location
Few vacancies in the following location:
Oklahoma City, OK
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Relocation expenses reimbursed No Salary $90,547 - $140,335 per year
Salary includes locality payment of 17.06% for the Oklahoma City, OK area.
Pay scale & grade
FV I
Promotion potential NA
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union Yes - This position is represented by AFGE 2282: Aero Center Consolidated.
Drug test No Security clearance Other
Announcement number AAC-AFN-26-AMK270-99575 Control number 877123600
This job is open to
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Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
Open to permanent FAA employees within AMK-270.
Duties
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Applies experience and comprehensive technical knowledge to accomplish assignments and to develop plans and techniques to improve programs and policies. Understands how his/her technical area interacts with or is affected by other disciplines, and considers the objectives of the major subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems.
May serve as Contracting Officer Representative (COR) for contracts and provide guidance and direction toward completion of contract deliverables. Including activities related to validating vendor invoices against NWP¿s inventory, tracking burn rates against customer Inter-Agency Agreements, and generating customer reports.
May serve as NWP website/portal or POC and be responsible for maintaining and keeping the website current at all times.
May serve as Remedy or Service Now POC for NWP which will include working with internal and external customers.
Contacts are internal and external. May act as a key technical point of contact for assigned activities. Contributes to the preparation of management/technical reports or contractual documents and may communicate the overall results of a project or work activity to FAA management and the National Wireless Program¿s internal and external customers.
Executes established policies/procedures provide guidance for most assignments, but is allowed considerable discretion to select the most appropriate approach or to recommend new approaches. Assignments typically require solutions to be derived by interpreting and extrapolating from situations faced in the past. Provides recommendations to improve work processes. Applies working knowledge of DOT/FAA policies and guidelines that specifically impact cellular mobility.
This position will require periodic travel.
Work is reviewed through status reports and at project completion, to ensure policy compliance and alignment with the requirements of projects and/or other work activities. Work activities impact directly on the objectives of one or more organizational units, major subdivisions, and/or LOB/SOs, and affects the objectives of the FAA and may affect internal and external customers.
Requirements
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Conditions of employment
Qualifications
To qualify for this position at the FV-I (FG/GS-13) level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H (FG/GS-10-12). Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.
Specialized Experience: Experience in Desk Side or Wireless Mobile Device support and implementation; makes recommendation to management on Information Technology (IT) procedures and guidelines; experience using information technology infrastructure library (ITIL) software; experience in IT project management; develops new methods and criteria and/or propose new policies and practices; oversees support of installed systems and services; identifies current and potential problem areas; analyzes customer requirements; plans and coordinates the design, development, testing, installation, and support of new/modified hardware and software applications.
AND
Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Quality Ranking Factor: Well qualified candidates will have demonstrated experience in the following areas:
¿ Managing projects across multiple organizations, with a wide variety of stakeholders and constituents
¿ Using IT Service Management (ITSM) tools (e.g. Remedy)
¿ Experience in Desk Side or Wireless/Mobile Device support and implementation
Applicants should include examples of Experience in their work history.
Qualifications must be met by the closing date of the announcement.
Education
See qualifications section.
KSA Information:
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Preview job questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
NOTES:
Applicants must apply online to receive consideration for this vacancy announcement. Faxed, mailed, or emailed applications cannot be accepted.
Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
Some, none or all applicants may be interviewed.
Position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: Pay & Benefits | Federal Aviation Administration (faa.gov).
Position(s) will be filled anywhere within AMK-270 at the FV-I level.
Position(s) may be realigned based on approved reorganization.
Additional information regarding living in Oklahoma can be found at www.abetterlifeokc.com.
To confirm receipt of documents, please contact Caleb Weston at Caleb.A.Weston@faa.gov.
Links to Important Information: Locality Pay, COLA
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
A Notification of Personnel Action (SF-50) is required to verify area of consideration. Other supplemental documentation will be accepted in combination with your online application. These documents must be included with your application or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All emailed documents should reference the announcement number.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.
Agency contact information
Caleb Weston
Phone 1 (405) 954-5312 Email caleb.a.weston@faa.gov Address Federal Aviation Administration
AAC Regional HR Services Branch
6500 S. Macarthur Blvd, HQ Room 155
AHF-S210
Oklahoma City, OK 73169
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
A Notification of Personnel Action (SF-50) is required to verify area of consideration. Other supplemental documentation will be accepted in combination with your online application. These documents must be included with your application or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All emailed documents should reference the announcement number.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.
Expand Hide how to apply
Agency contact information
Caleb Weston
Phone 1 (405) 954-5312 Email caleb.a.weston@faa.gov Address Federal Aviation Administration
AAC Regional HR Services Branch
6500 S. Macarthur Blvd, HQ Room 155
AHF-S210
Oklahoma City, OK 73169
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Federal Aviation Administration
At the FAA, the sky is not the limit-it is just the beginning. Exciting new opportunities are emerging in aviation and aerospace. Significant investments are advancing the research and development of autonomous vehicles, environmentally friendly electric aircraft, high-speed and long-endurance solar-powered aircraft, and new types of space vehicles. Success with these new technologies and vehicle types will introduce new ways to transport people and goods expanding aviations footprint in transportation. People are our strength. We are a diverse workforce of over 44,000 located nationwide and spanning over 120 occupations to include air traffic control specialists, aviation safety inspectors, engineers, scientists, technicians, and business professionals. Join us in our mission to provide the safest, most efficient aerospace system in the world.
Agency contact information
Caleb Weston
Phone 1 (405) 954-5312 Email caleb.a.weston@faa.gov Address Federal Aviation Administration
AAC Regional HR Services Branch
6500 S. Macarthur Blvd, HQ Room 155
AHF-S210
Oklahoma City, OK 73169
US
Visit our careers page
Learn more about what its like to work at Federal Aviation Administration, what the agency does, and about the types of careers this agency offers.
Summary
Serves as an IT Specialist (Customer Support) within the Wireless & Mobility Services Branch, AMK-270. Performs multiple, varying and complex assignments under the minimal direction of the National Wireless Program unit manager.
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply by 08/03/26
Due by 11:59 p.m. ET on August 3, 2026
Location
Few vacancies in the following location:
Oklahoma City, OK
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Relocation expenses reimbursed No Salary $90,547 - $140,335 per year
Salary includes locality payment of 17.06% for the Oklahoma City, OK area.
Pay scale & grade
FV I
Promotion potential NA
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union Yes - This position is represented by AFGE 2282: Aero Center Consolidated.
Drug test No Security clearance Other
Announcement number AAC-AFN-26-AMK270-99575 Control number 877123600
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