OverviewUnited Piping, Inc. is seeking a hands‑on IT Specialist to support day‑to‑day technology operations across the organization. This role is primarily responsible for help‑desk support, device setup, and ensuring technology assets are ready for employee use, enabling efficient and reliable operations.ResponsibilitiesProvide first‑line technical support to employees for hardware, software, and network‑related issuesTroubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and applicationsRespond to help‑desk tickets and service requests in a timely and professional mannerDeliver excellent customer service to end users with varying levels of technical expertiseConfigure and deploy new employee equipment (laptops, desktops, mobile devices)Prepare and image devices, install required software, and ensure systems meet company standardsMaintain inventory of IT assets and track equipment lifecycleAssist with onboarding and offboarding technology needsPerform routine system updates, patches, and preventative maintenanceAssist in maintaining network connectivity, user accounts, and system accessSupport basic Office365 or similar business applicationsDocument troubleshooting steps, solutions, and standard proceduresMaintain IT knowledge base and asset recordsSupport continuous improvement of IT processes and service deliveryMinimum Qualifications and Required SkillAssociate's degree in Information Technology or related field (or equivalent experience)2+ years of experience in IT support, help desk, or similar roleStrong troubleshooting and problem‑solving skillsExperience with Windows operating systems and standard business applicationsExcellent communication and customer service skillsPreferredExperience with Microsoft365Experience working in the construction industryFamiliarity with basic networking concepts (Wi‑Fi, VPN, LAN)Experience with ticketing systems and asset management toolsExperience with iOS devicesExperience with SharePointCore CompetenciesCustomer‑focused mindsetStrong attention to detailAbility to prioritize and manage multiple tasksTeam‑oriented with a proactive approachDependable and responsiveSecurity mindedPhysical DemandsRegularly required to stand, walk, use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. Walking includes moving within an office environment.Requires prolonged sitting.Requires prolonged periods of looking at a computer monitor or laptop screen.Occasionally required to stoop, kneel, or crouch.Occasionally lifts and/or moves up to 50 pounds.Fast‑paced environment with variable working hours.Benefits and CompensationThis role will be eligible for hybrid work flexibility and is based out of our Duluth office. The pay range is $55,000.00 to $68,000.00, depending on job‑related knowledge, skills, and experience. The position is eligible for an annual bonus and profit sharing based on company performance in addition to other benefits that support the total well‑being of you and your family. Some benefits include:Comprehensive insurance coverage: medical, dental, vision, and moreWellness program401(k) with employer matchDiscounted company stock (Employee Stock Purchase Plan)Profit sharingGenerous paid time offHybrid work environmentGrowth opportunities through company‑sponsored leadership development courses and trainingsThis position is not eligible for sponsorship.All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre‑employment drug screening and background check.United Piping, Inc. is an equal opportunity employer and does not discriminate on the basis of religion, disability, protected veteran status, age, sex, race, color, national origin, or any other characteristic protected by law.UnitedPiping, Inc. complies with federal and state disability laws and will make reasonable accommodations for applicants and qualified employees with disabilities. If you wish to request reasonable accommodations to participate in the job application or interview process, please contact Human Resources at 218‑727‑7676 or by email at human.resources@unitedpiping.us.#J-18808-Ljbffr