United Piping Inc. is seeking a hands-on IT Specialist to support day-to-day technology operations across the organization. This role is primarily responsible for help desk support device setup and ensuring technology assets are ready for employee use enabling efficient and reliable operations.Essential FunctionProvide first-line technical support to employees for hardware software and network-related issuesTroubleshoot and resolve issues related to desktops laptops mobile devices printers and applicationsRespond to help desk tickets and service requests in a timely and professional mannerDeliver excellent customer service to end users with varying levels of technical expertiseConfigure and deploy new employee equipment laptops desktops mobile devicesPrepare and image devices install required software and ensure systems meet company standardsMaintain inventory of IT assets and track equipment lifecycleAssist with onboarding and offboarding technology needsPerform routine system updates patches and preventative maintenanceAssist in maintaining network connectivity user accounts and system accessSupport basic Office 365 or similar business applicationsDocument troubleshooting steps solutions and standard proceduresMaintain IT knowledge base and asset recordsSupport continuous improvement of IT processes and service deliveryMinimum Qualifications and Required SkillAssociates degree in Information Technology or related field or equivalent experience2 years of experience in IT support help desk or similar roleStrong troubleshooting and problem-solving skillsExperience with Windows operating systems and standard business applicationsExcellent communication and customer service skillsPreferredExperience with Microsoft 365 Experience working in the construction industry Familiarity with basic networking concepts Wi-Fi VPN LANExperience with ticketing systems and asset management toolsMobile Device Management experienceExperience with IOS devicesExperience with SharePointCore CompetenciesCustomer-focused mindset Strong attention to detail Ability to prioritize and manage multiple tasks Team-oriented with a proactive approach Dependable and responsiveSecurity mindedPhysical DemandsWork Environment While performing the duties of this job the employee is regularly required to stand walk use hands to touch handle or feel reach with hands and arms and talk or hear. Walking includes moving within an office environment. This position requires prolonged sitting.This position requires prolonged periods of looking at a computer monitor or laptop screen.The employee is occasionally required to stoop kneel or crouch.The employee must occasionally lift andor move up to 50 pounds.Fast-paced environment with variable working hours.Companywide Expectations ZERO incidents.Compliance with all federal state and local regulatory requirements.No ethics violations.A drug and alcohol-free workplace.Assist in accident investigations on assigned jobs.Honesty integrity ethical behavior.Do whats right when you say you are going to do it the first time.Embrace a commitment to learning and development recognizing areas you need improvement on and a responsibility to mentor and coach others.Be self-motivated demonstrate an ability to think outside of basic fundamentals of the job description to add value in the furtherance of company vision goals and success.Be actively engaged.Share information and offer and receive feedback both positive and negative.Respect company and customer property including vehicles and equipment.Be accountable and relevant. Dont let yourself be replaceable.Travel Occasional travel requiredDisclaimerThis position description is intended for the purposes of general information only and is not a contract setting forth the full scope of employment. The employer retains the right to deviate from this description at its discretion without notice.