IT Specialist

Friedman Real Estate is looking for an IT Specialist to join their team in Farmington Hills, MI. This is a front-line technical support role with a project component. You will handle escalated support tickets, manage device lifecycle and user onboarding, and contribute to infrastructure and security initiatives as assigned.

We are looking for a candidate with at least two years of IT support experience in a business environment who is ready to take on greater responsibility, with the opportunity to grow into systems administration or security.

What We're Looking For

• 2-3 years of IT support experience in a corporate or business environment
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory / Entra ID, and basic networking (DNS, DHCP, VPN, TCP/IP)
• Experience with a ticketing system and working to defined SLAs
• Hands-on experience with endpoint management tools (Intune, SCCM, or comparable)
• Strong communication skills; able to explain technical issues clearly to non-technical staff
• Sound judgment in determining when to resolve an issue and when to escalate
• Valid driver's license and willingness to travel to properties in the metro area

Nice to have: PowerShell scripting; CompTIA A+/Network+/Security+ or Microsoft certifications (MD-102, AZ-900, SC-900); experience with Meraki, Zendesk, Yardi, or commercial real estate operations; AV and low-voltage familiarity.

What You'll Do

• Resolve escalated support tickets for hardware, software, network, and access issues within our Zendesk queue and defined SLAs
• Manage endpoint lifecycle: imaging, deployment, and support of Windows devices through Intune, and management of the iOS device fleet
• Perform user onboarding and offboarding, including accounts, licensing, group membership, device provisioning, and access removal
• Perform day-to-day administration of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, and Entra ID
• Support MFA, conditional access, and endpoint security tools, and escalate security events to the appropriate team
• Provide remote and on-site support for property management and construction staff in the field
• Support conference room AV, printers, phones, and physical access control systems
• Document resolutions and maintain knowledge base articles
• Complete assigned tasks on infrastructure, migration, and security project

For You:

• Competitive compensation and comprehensive benefits
• Medical, dental, vision, life insurance, and 401(k)
• 3+ weeks PTO and 10 paid holidays
• Continuing education reimbursement
• Referral bonuses and recognition programs

About Friedman Real Estate

Friedman Real Estate is one of the Midwest's largest commercial real estate providers, with integrated brokerage, property management, construction, and mortgage banking practices. Our IT team supports 600+ endpoints across corporate offices and managed properties, on a modern Microsoft stack.

Friedman Real Estate is an Equal Opportunity Employer