Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: IT Specialist
Work Location: Fremont, CA 94538
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings: Monday To Friday (08:00 AM To 05:00 PM)
Summary:
This position is part of the End User Services organization and provides onsite IT desktop support to client employees at the Fremont, California campus. The role focuses on troubleshooting, configuring, deploying, maintaining, and supporting desktop and laptop systems, mobile devices, printers, telecommunications equipment, and conference room technology. The position requires strong customer service, technical troubleshooting, documentation, communication, and problem-solving skills, with approximately 2+ years of desktop support experience preferred. The role is primarily onsite Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime.
Responsibilities:
- Provide technical support at the onsite walk-up service center and directly assist end users.
- Configure, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile devices, phones, and telecommunications equipment.
- Install, configure, analyze, resolve, and repair Windows and Mac OS hardware and software issues.
- Research, install, maintain, and troubleshoot desktop and laptop hardware and associated software.
- Support the desktop environment according to established standards, procedures, and testing processes.
- Evaluate and implement application software solutions identified by Corporate IT.
- Take proactive and corrective actions to prevent system problems and minimize disruptions.
- Maintain password security, data integrity, and file system security for desktop and laptop environments.
- Respond promptly to customer issues, thoroughly document resolutions, and close cases through the designated ticketing system.
- Troubleshoot software/hardware incompatibilities and network connectivity issues and determine root causes.
- Provide technical support for conference room technology, including projectors, display screens, telephony, sound systems, Microsoft Teams, and Zoom.
- Communicate with customers, peers, and management regarding case status, technical problems, and recommendations.
- Document and manage trouble tickets from inception through closure.
- Provide technical support to internal and remote computer systems using remote-support tools such as Bomgar.
- Handle administrative tasks and other duties assigned by the IT Desktop Support Manager.
- Provide recommendations for computer solutions and hardware based on user and business requirements.
Required Skills:
- Experience installing, configuring, troubleshooting, and supporting desktop and laptop systems.
- Familiarity with system imaging processes.
- Strong knowledge of Windows 7, 10, and 11 and Mac OS.
- Experience supporting iOS and Android mobile platforms.
- Experience with Active Directory.
- Knowledge of password security, data integrity, file system security, and BitLocker.
- Experience with enterprise incident management systems such as Freshservice.
- Experience with Cisco VoIP telephony systems and troubleshooting headset hardware.
- Experience supporting Microsoft Office 365 applications, including Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, Forms, Stream, Tasks, Video, and OneNote.
- Experience with remote technical support tools such as Bomgar.
- Microsoft SCCM/MECM experience preferred.
- Strong troubleshooting, critical-thinking, root-cause analysis, and problem-solving abilities.
- Excellent oral and written communication skills.
- Strong customer service orientation and ability to work directly with end users.
- Strong organizational skills, attention to detail, flexibility, and time-management skills.
- Ability to follow established processes, standards, and testing procedures.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Education: Associate Degree in Computer Science, Information Technology, or a related field, or equivalent experience, plus 2 years of relevant experience.
- Preferred certifications: A+, MCP, or HDI.
- Experience: 2+ years of direct customer-facing desktop support experience preferred.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Fremont, CA |
| Industry | Computer/IT Services |
| Salary | $34 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Androidunmatched
- Cisco Network Systemsunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Computer Hardwareunmatched
- Computer Scienceunmatched
- Computer Securityunmatched
- Computer Systemsunmatched
- Corrective and Preventative Action (CAPA) Systemsunmatched
- Customer Relationsunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Desktop Administrationunmatched
- Desktop Environmentsunmatched
- Desktop Hardwareunmatched
- Detail Orientedunmatched
- Diversityunmatched
- File Systemsunmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- MCP - Microsoft Certified Professionalunmatched
- Mac Operating Systemunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows 7unmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Connectivityunmatched
- On Site Supportunmatched
- Organizational Skillsunmatched
- Password Securityunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Quality Assurance Methodologyunmatched
- Root Cause Analysisunmatched
- Software Administrationunmatched
- System Center Configuration Manager (SCCM)unmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Telecommunications Equipmentunmatched
- Telephonyunmatched
- Testingunmatched
- Time Managementunmatched
- Trouble Ticketsunmatched
- Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS )unmatched
- VoIP (Voice over IP)unmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
- iOSunmatched
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