Analysis Skills, BGP, Business Services, Business Strategy, Business Transformation, CompTIA Security+, Computer Maintenance, Customer Relations, Customer Service Systems, Customer Support/Service, Desktop Administration, EIGRP (Enhanced IGRP), Establish Priorities, Fortune 500 Customers, Genetics, Hardware Configuration Management, Hardware Installation, Hardware Repair, Hardware Upgrades, Help Desk, Hubs, IP (Internet Protocol), IPv6, IT Requirements, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Microsoft Product Family, Microsoft Windows Operating System, NAT (Network Address Translation), Network Performance/Analysis, Network Routers, Network Software, Network Support, Network Switching, Network System Hardware, Network Systems, On Site Support, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Product/Service Launch, Project Planning, Requirements Management, Resolve Customer Issues, Routing Protocols, Secret Clearance, Server Hardware, Software Upgrades, Strategic Planning, System Integration (SI), Systems Maintenance, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Wireless Communications, Workstation Hardware