IT Specialist

Details:

Stefanini Group is looking for a IT Specialist for a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at (248) 386-7399/[email protected] for faster processing. Thank you!

The IT Specialist provides onsite technical support for the BCG Houston office, partnering with the Information Technology team to deliver exceptional support for BST staff and local technology operations. Responsibilities include end-user support, endpoint deployment and maintenance, conference room technologies, telecommunications, office infrastructure, and other technology initiatives as needed. This role delivers a high level of customer service in a fast-paced environment, supporting laptops, desktops, mobile devices, and other workplace technologies for office-based staff both onsite and remotely.

• Support local technology operations to improve reliability, security, and the overall end-user experience.
• Provide guidance to users on IT-supported services, software, and standard technology solutions.
• Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
• Support a variety of operating systems and applications
• Assist with hardware and software asset tracking and inventory management
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
• Assist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.
• Communicate proactively with end users as well as with local, regional, and global support teams with regard to the status of their issue
• Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
• Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
• Provide support for conference room technology, Zoom Rooms, and hybrid meetings to ensure a seamless collaboration experience.
• Troubleshoot video conference and telecommunications systems
• Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
• Support local, regional, and global IT projects, including technology deployments, office initiatives, and hardware refreshes.
• Assist with general office projects as necessary