Analysis Skills, Business Continuity Planning (BCP), Computer Maintenance, Computer Networks, Customer Support/Service, Diagnostics Solutions/Software, Disaster Recovery, Diversity, Documentation, Emerging Technology, Hardware Administration, Help Desk, IBM Systems, Identify Issues, Imaging Application, Information Technology & Information Systems, Interpersonal Skills, Microsoft Product Family, Microsoft Windows Operating System, Network Administration/Management, Office Suites, Peripheral Hardware, Policy Development, Presentation/Verbal Skills, Printers, Problem Solving Skills, Research Skills, Software Administration, System Operations, Systems Administration/Management, Team Player, Technical Support, VMWare, Videoconferencing, Writing Skills
Job Description
Position: IT Specialist I
Department
Courts Computer
Location
Erie County Courthouse
Status
Full Time
Starting Pay Rate
$18.17 Hourly
Hours Per Week
40.0
Exemption Status
Non-Exempt
Posting Date
07/10/2026
Closing Date
07/23/2026
Pay Grade
NB10
Bargaining Unit
NON-BARGAINING
Posting Number
5798
Definition of Class
- This position installs, operates, monitors, supports, and troubleshoots computer equipment and related peripherals for all Court and Court related offices. This position works with the System Operator and Network Administrator and reports to the Courts IT Director.
Duties & Responsibilities
- Provides end user support including hardware and application maintenance and assistance for the Court and Court related offices.
- Installing, upgrading and maintaining a variety of computers, printers and other related hardware.
- Act as a liaison between end users and hardware\software vendors.
- Troubleshoots and acts as a liaison with the imaging software and vendor.
- Coordinates support, assists with testing, and acts as a backup for the video-conferencing equipment.
- Assists with technology courtroom testing and presentations.
- Maintains Courts Computer Bureau inventory.
- Implement proper tape rotation cycle for daily and weekly IBM system backups.
- Installs and maintains UPS (battery backup) systems.
- Assists with Court COOP (Continuity of Operations Plan) implementation.
- Participates in training offered by vendors and professional associations.
- Assists in preparation of end user and procedural documentation.
- Performs specific duties assigned by the Courts IT Director.
- The above statements describe the principal functions of the job but should not be considered a detailed description of all the work requirements inherent in the job.
Knowledge, Skills, & Abilities
- Experience with Windows PC operating systems
- Familiar with imaging applications and software
- Able to utilize video-conference equipment
- Ability to liaison with technical support
- Ability to analyze and solve computer related problems
- Knowledge of the user of various network and computer diagnostic equipment
- Ability to conduct research into emerging technologies
- Ability to take direction and make decisions with minimal supervision.
- Ability to solve complex problems
- Excellent interpersonal skills
- Excellent verbal and writing skills
- Strong critical-thinking and analytical skills
- Strong customer service skills
- Ability to work as a team member
Minimum Requirements
- Associate's Degree in Information Technology or related field
- Minimum of two years of experience as a computer support technician, OR an equivalent combination of related education and experience
- Experience with end user/help desk support
- Familiarity with Microsoft desktop productivity suites and applications.
- Knowledge of current Windows operating systems.
Preferred Qualifications
- Knowledge of Court and Court related offices
- Exposure to virtual technology\VMware
- Experience with disaster recovery\COOP
- Experience with system rollouts
Conditions Of Employment
- Employment is contingent upon satisfactory completion of background checks and compliance with courts security policy.
Apply Now Return to Open Positions
Equal Employment Opportunity Policy
Erie County provides equal employment opportunities to all employees and applicants for employment, prohibits discrimination or harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Erie County Government values the power of diversity in our workforce. Our goal is to continue developing inclusive workforce policies that require individual equality, support the diversity of employee experiences, and include unique perspectives.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.