IT Specialist II or III

IT Specialist II or III

Salary

$27.98 - $51.81 Hourly

Location

Administration Building, 50 E. Civic Center Drive, AZ

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

27-0085

Department

INFORMATION TECHNOLOGY

Division

IT SUPPORT DESKTOP

Opening Date

10/02/2026

Closing Date

10/11/2026 11:59 PM Arizona

• Description
• Benefits
• Questions

We Are Seeking

Team Gilbert has an exciting opportunity for an IT Specialist II or III who is innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues.

The IT Specialist II/III provides advanced technical support, exceptional customer service, and reliable operational assistance across the Town's technology environment. This position supports Windows and Apple devices, enterprise applications, endpoint management tools including Microsoft Intune, SCCM, and JAMF, and modern ITSM workflows.

The role includes troubleshooting hardware/software issues, managing incidents through a modern ITSM platform, supporting Town-wide technology needs, and collaborating closely with departments across the organization. IT Specialist IIs mentor junior staff, while IT Specialist IIIs provide senior-level expertise and broader guidance across the job family.

This role reports to the IT Customer Experience Manager and is part of a job family. The primary job duties of this position include:

• Provide best-in-class customer service and technical support to Town employees and elected officials.
• Troubleshoot and resolve issues involving Windows, macOS, iOS, enterprise applications, hardware, peripherals, and network-connected devices.
• Support device management, compliance, and application deployment using Microsoft Intune; assist with SCCM and JAMF.
• Manage and resolve incidents and service requests using a modern ITSM platform.
• Coordinate with vendors for equipment repair and replacement.
• Support Town-wide technology needs, including occasional after-hours requirements.
• Participate in rotational on-call shifts.
• Mentor IT Specialist Is (II level) and provide advanced guidance across the job family (III level).
• Ability to pass a Police background check required.
• For a full list of duties, please review the job descriptions here: IT Specialist II & IT Specialist III.

Anticipated Recruiting Timeline:

Posting Closes: October 11, 2026

In-Person Interviews: Week of 19, 2026

Anticipated New Hire Start Date: November 2, 2026

• Subject to change and for planning purposes only*

About You

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! Candidates will be considered for either level based on qualifications and experience:

IT Specialist II

• Bachelor's degree in Information Technology or related field (non-technical degrees accepted with relevant certifications/experience).
• 3+ years of IT industry experience.
• 1-2 years of corporate customer service experience, including support for C-Suite users.
• 1-2 years troubleshooting, staging, and imaging PC hardware/software.
• 1-2 years of Active Directory or Azure AD experience preferred.
• 1-2 years of Microsoft Intune and SCCM experience preferred.
• Must be willing to participate in an on-call rotation.

IT Specialist II Pay Range: $29.81 - $44.71 Hourly

IT Specialist III

• Bachelor's degree in Information Technology or related field (non-technical degrees accepted with relevant certifications/experience).
• 5+ years of IT industry experience.
• 3+ years of corporate customer service experience, including support for C-Suite users.
• 3+ years troubleshooting, staging, and imaging PC hardware/software.
• 3+ years of Active Directory or Azure AD experience preferred.
• 3+ years of Microsoft Intune experience preferred.
• 3+ years of SCCM experience preferred
• Must be willing to participate in an on-call rotation.

IT Specialist III Pay Range: $34.54 - $51.81 Hourly

Below are a few additional requirements for this position:

• Excellent customer service, communication, and interpersonal skills.
• Strong written and verbal communication with emotional intelligence.
• Ability to work collaboratively in a customer-facing team environment.
• Strong problem-solving skills and a solution-oriented mindset.
• Familiarity with Microsoft Windows, Microsoft 365, Apple OS/iOS, and related technologies.
• Skill in Active Directory environments and troubleshooting security, software, OS, and performance issues.
• Ability to install, image, diagnose, and resolve issues with PC hardware, peripherals, and network services.
• Skilled in research methods and techniques for solving complex repair problems.
• Preferred certifications: CompTIA A+, Network+, Apple Certified Support Professional.
• Ability to pass a PD background check.

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation. This is a full-time, benefited position with a regular work schedule of Monday - Thursday, 7 am - 6 pm.

This department is currently working in a hybrid environment. Remote work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue remote work arrangements at any point. Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona by hire date.

Why Team Gilbert?

To view the slide show presentation above, click here.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

• Yes
• No

02

Please select your highest level of education.

• High School Diploma / G.E.D.
• Associates degree
• Bachelors degree
• Masters degree or higher

03

Please select how many years of recent service desk experience you have with a variety of operating systems, software, hardware, applications, problem solving, and repair?

• Less than one year
• More than one year, less than three years
• More than three years, less than five years
• More than five years

04

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

05

How many years of experience using Microsoft Intune for device management, compliance, and application deployment do you have?

• Less than one year
• More than one year, less than two years
• More than three years

06

If you have the type of experience in the previous question describe the types of tasks you've performed, the environments you've supported, and your level of independence when using the platform.

07

How many years of experience do you have managing Apple devices and MacOS in an enterprise environment? Please describe your experience including any products used to manage these devices.

• No experience in this area
• Less than one year
• More than one year, less than three years
• More than three years

08

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

09

Please indicate years of experience with M365 or similar cloud technologies related to customer and desktop support.

• No experience in this area
• Less than one year
• More than one year, less than three years
• More than three years

10

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

11

How long have you provided support to end users working with mobile devices such as iPads, iPhones, Androids, etc.?

• No experience in this area
• Less than one year
• More than one year, less than three years
• More than three years

12

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

13

This position may require participation in an after-hours, on-call rotation and occasional work requirements outside of normal working hours. Are you able to accommodate a flexible schedule?

• Yes
• No

14

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

• Veteran
• Disabled Veteran
• Veterans Spouse/Surviving Spouse
• Disabled Person

Required Question

Employer Town of Gilbert

Address 50 E. Civic Center Drive

Gilbert, Arizona, 85296

Phone (480) 503-6823

Website https://gilbertaz.gov/jobs