IT Specialist - Infrastructure

IT Specialist - Infrastructure

Salary

$2,368.00 - $2,968.39 Biweekly

Location

611 Walker Street

Job Type

Full Time

Job Number

39076

Department

Houston Information Technology Services

Division

HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS)

Opening Date

06/12/2026

Closing Date

6/18/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications accepted from: HITS Internal EIS Division to apply

Division: EIS

Job Title: IT Specialist - Infrastructure

Location: Houston, TX

Job Type: Full-Time

Position Overview

The City of Houston is seeking a skilled IT Specialist to support wireless communications for public safety departments. This role focuses on lifecycle management, troubleshooting, and administration of cellular devices and services vital to public safety operations. The ideal candidate will have hands-on experience with smartphones, tablets, hotspots, and other wireless equipment, as well as strong collaboration skills for working with carriers, vendors, and internal technical teams.

Key Responsibilities

• Perform MACD (Move, Add, Change, Disconnect) activities for all City-issued cellular and wireless devices, including smartphones, tablets, hotspots, modems, and specialized public safety equipment.
• Serve as primary point of contact for wireless carrier support, including opening and managing tickets with cellular vendors for device issues, service interruptions, coverage gaps, and in-building coverage concerns.
• Conduct monthly reviews of carrier invoices, usage reports, and zero-usage summaries; identify unused or underutilized services and take action for suspension or disconnection.
• Enroll, configure, and maintain all City-owned mobile devices in Microsoft Intune; ensure compliance with City security requirements and mobile device management policies.
• Collaborate with internal IT teams to troubleshoot and resolve escalated or complex mobile device issues.
• Open and manage support cases with Microsoft, cellular carriers, or other vendors as needed to resolve technical problems.
• Assist with testing, evaluating, and deploying new wireless devices, services, and technologies that support public safety users.
• Maintain accurate documentation of wireless assets, service plans, issue resolutions, and service changes.
• Provide customer service and technical assistance to public safety personnel, ensuring devices remain operational and reliable for mission-critical use.

MINIMUM REQUIREMENTS

KNOWLEDGE: Requires a Bachelors degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Related professional experience may be substituted for the education requirement on a year-for-year basis.

EXPERIENCE: At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications may be considered for substitution for 1 year of experience.

• Experience supporting mobile devices, wireless carrier services, or telecommunications environments.
• Familiarity with mobile device lifecycle processes, including procurement, activation, configuration, and deactivation.
• Working knowledge of Microsoft Intune or other mobile device management platforms.
• Ability to review billing reports and identify service anomalies or cost-saving opportunities.
• Strong troubleshooting skills for cellular service issues, device performance problems, and connectivity concerns.
• Excellent communication skills and ability to work effectively with vendors and cross-functional teams.
• Strong organizational skills and attention to detail.

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

• Experience working in public safety, government, or similarly mission-critical environments.
• Knowledge of in-building coverage systems, cellular signal testing, or carrier escalation processes.
• Certifications such as CompTIA A+, Network+, or Microsoft mobility-related certifications.
• CJIS required.

GENERAL INFORMATION

GENERAL INFORMATION:

SELECTION/SKILLS TEST REQUIRED

The selection process will involve application review and/or interview.

SAFETY IMPACT POSITION - No

Pay Grade - 22

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov or call (346) 887-3238.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm

If you need special services or accommodations, call (346) 887-3238.

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE EQUAL OPPORTUNITY EMPLOYER

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

What is the highest level of education you have obtained?

• Less than a High School Diploma/GED
• High School Diploma/GED
• Associates degree in business administration
• Bachelors degree in business administration, Public Administration and at least three years of experience in professional administrative, financial or analytical experience related to the type of work being performed
• Masters Degree or higher in business administration, Public Administration and at least one year of experience in professional administrative, financial or analytical experience related to the type of work being performed

03

Please describe your idea of providing excellent customer service in a help desk or service desk environment citing some examples of problem resolution.

04

Please list your experience with IT service management software such as ServiceNow, Jira, Cherwell, etc., average daily ticket volume and clearance rate.

05

Are you a City of Houston employee?

• Yes
• No

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/