Sign upLog in

IT Specialist

eTeam Inc.

Irvine, CA

Apply
JOB DETAILS
SALARY
$30–$40 Per Hour
SKILLS
Atlassian JIRA, Automation, Cloud Computing, Communication Skills, Computer Security, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Knowledge Base, Knowledge Management, Mac Operating System, Maintenance Services, Microsoft Windows Azure, Microsoft Windows System Administration, Onboarding, Policy Development, Presentation/Verbal Skills, Process Improvement, Security Infrastructure, Service Level Agreement (SLA), ServiceNow, Technical Support, Time Management, VPN (Virtual Private Network)
LOCATION
Irvine, CA
POSTED
3 days ago
    Job: IT Support Specialist
    Duration: 5+ Months
    Location: Irvine, California [Onsite]
    Working hours: 8am-5pm

    Job Description:
    Client is scaling rapidly across sites, cloud platforms, and a distributed workforce. As we grow, we are building a modern, reliable, and user-centric IT organization that enables employees to do their best work. We’re looking for an IT Support Specialist to provide high-quality end-user support, ensure reliable day-to-day IT services, and contribute to operational excellence across our IT Support function.

    Role Summary
    As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality. You will work closely with Digital Workplace, Security, and Infrastructure teams to escalate issues appropriately and help drive resolution.
    What You’ll Do

    Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
    Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
    Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
    Manage onboarding/offboarding support activities, including device provisioning and access setup.
    Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
    Ensure strong customer communication: provide timely updates and follow-up until closure.
    Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
    Support device lifecycle processes: deployment, inventory updates, refresh, and returns.
    Contribute to knowledge base documentation and self-service improvements.
    Identify recurring issues and suggest automation or process improvements to reduce ticket volume.
    What We’re Looking For

    2–4 years of experience in IT support, service desk, or end-user computing roles.
    Strong troubleshooting skills across Windows and macOS environments.
    Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients).
    Experience working in an ITSM tool such as ServiceNow or Jira Service Management.
    Strong customer service mindset with clear written and verbal communication.
    Ability to prioritize and manage multiple tickets effectively while meeting SLA expectations.
    Comfort supporting both onsite and remote users.
    Understanding of ITIL fundamentals (incident, request, escalation, knowledge management).
    A process-driven mindset and attention to detail.

    About the Company

    e

    eTeam Inc.

    Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
    COMPANY SIZE
    100 to 499 employees
    INDUSTRY
    Other/Not Classified
    FOUNDED
    1998
    WEBSITE
    www.eteaminc.com

    Resume Resources

    Free Resume TemplatesFree Resume Builder