IT Specialist/Lab Technician II

Job Summary

The IT Lab Support & Proximity (Desk‑Side) Support Specialist provides hands‑on technical support for both the IT lab environment and on‑site end users. This full‑time role serves as a critical on‑site IT presence, supporting lab operations, employee devices, and day‑to‑day technical issues requiring in‑person assistance.

The position balances structured lab responsibilities with responsive desk‑side support, ensuring systems, hardware, and users are supported efficiently and professionally.

Key Responsibilities

Lab Hardware & Systems Support

• Install, configure, maintain, and decommission lab hardware including desktops, laptops, servers, storage, wireless devices, and peripherals
• Perform diagnostics, troubleshooting, repairs, and component replacements
• Image, patch, and upgrade operating systems and firmware in accordance with company standards
• Maintain a reliable, secure, and organized lab environment

Software & Operating Systems

• Install, configure, and maintain lab and end‑user software and applications
• Assist with validation and testing of software updates, patches, drivers, and new technologies
• Ensure systems comply with corporate security, configuration, and compliance requirements

Desk‑Side (Proximity) Support

• Provide in‑person technical support to employees, executives, and on‑site contractors
• Troubleshoot and resolve hardware, software, OS, and connectivity issues at user workspaces
• Support peripherals such as monitors, docking stations, printers, headsets, webcams, and conference room equipment
• Assist with employee onboarding and offboarding, including device setup, configuration, and equipment recovery
• Resolve tickets escalated from the service desk that require hands‑on support
• Deliver a high level of customer service with clear communication and timely resolution

Networking & Cabling

• Manage structured cabling, labeling, and patching in lab and office environments
• Troubleshoot wired and wireless network connectivity issues (LAN, VLANs, IP addressing)
• Support desk moves, adds, and changes (MACs), including device and network reconfiguration

Documentation & Process

• Create and maintain documentation including build guides, configurations, lab diagrams, and support procedures
• Document incidents, changes, and resolutions in the ticketing system
• Follow and help improve IT standards, processes, and best practices

Inventory & Asset Management

• Track lab and end‑user IT assets including hardware, software licenses, and accessories
• Maintain asset records, tagging, assignment status, and lifecycle tracking
• Coordinate procurement, refresh cycles, storage, and secure disposal of equipment

Collaboration

• Work closely with Infrastructure, Security, Networking, Applications, and Service Desk teams
• Assist with lab testing, proof‑of‑concepts, pilots, and pre‑production validation
• Act as a reliable on‑site IT point of contact for daily operations and urgent issues