A growing technology company in El Segundo is looking for an IT Specialist to support and manage the day-to-day technology needs of its employees. This is a hands-on, highly service-oriented position where you will work closely with employees, new hires, and executives while taking ownership of internal IT operations.
The ideal candidate combines strong technical skills with an internal customer-service mindset. You should be responsive, collaborative, and proactive about communicating with users throughout the troubleshooting process rather than simply resolving issues behind the scenes.
Responsibilities
Provide hands-on IT support to employees and executives, owning issues from initial request through resolution
Maintain consistent communication with internal users while troubleshooting and resolving technical issues
Partner with employees to understand their needs and recommend practical technology solutions
Manage employee onboarding and offboarding, including hardware, accounts, application access, and permissions
Administer Google Workspace, including user management, access, configurations, and licensing
Support a primarily MacOS environment and manage endpoints through MDM
Handle laptop provisioning, device policies, inventory, and hardware lifecycle
Manage IAM/SSO, SaaS applications, user permissions, and access provisioning
Support corporate networking, including wireless, VPN, DNS, firewalls, and connectivity
Coordinate with external IT vendors and service providers when needed
Support conference rooms and other office technology
Maintain IT documentation and continuously improve internal IT processes as the organization grows
Required Qualifications
5+ years of hands-on IT experience
Previous experience supporting employees in a startup or fast-growing technology environment
Strong MacOS support and administration experience
Strong hands-on experience with Google Workspace
Experience with MDM and endpoint management
Experience managing employee onboarding, offboarding, and access provisioning
Working knowledge of IAM/SSO and corporate networking
Strong internal customer-service skills with experience supporting both technical and nontechnical employees
Highly responsive and communicative approach to troubleshooting and issue resolution
Ability to work collaboratively and consultatively with employees and executives
Comfortable taking ownership of issues and working independently
Must be comfortable working fully on-site in El Segundo