IT Specialist

Omniscius Consulting

Ft. Meade, MD

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Audiovisual, Cisco Network Systems, Communication Skills, Communication Systems, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Science, Customer Support/Service, Emergency Response, Federal Contracts, Federal Government, Help Desk, High School Diploma, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Intelligence Community, Leadership, Network Administration/Management, Network Operations Center, Operational Communications, Operational Support, Polycom, Problem Solving Skills, Process Management, Reporting Dashboards, Schedule Development, Sensitive Compartmented Information (SCI), System Operations, Technical Operations, Technical Support, Telecommunications, Teleconferencing, Top Secret Clearance, United States Department of Defense (DoD), Videoconferencing, Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS )

LOCATION

Ft. Meade, MD

POSTED

6 days ago

Our client is seeking an IT Specialist to support a federal contract in Ft. Meade, MD.

Experience

Minimum five (5) years of experience supporting information technology operations, communications systems, operations centers, network operations centers (NOC), security operations centers (SOC), help desk operations, or similar technical environments.

Required Experience

Experience establishing, scheduling, operating, and troubleshooting Video Teleconference (VTC) systems, including Microsoft Teams, Cisco, Zoom, Polycom, or similar collaboration platforms.
Experience providing technical support during routine operations and emergency response activities while maintaining situational awareness of operational environments.
Experience performing voice, video, and communications support functions within an operations center or mission support environment.
Experience configuring, operating, and maintaining voice and video conferencing systems, message routing capabilities, and communications equipment.
Experience maintaining and supporting display systems, knowledge walls, dashboards, video distribution systems, and associated technologies.
Experience scheduling, coordinating, and facilitating VTC and teleconference events for leadership, operational teams, and external stakeholders.
Experience monitoring system health and determining operational status, including identifying outages, degradations, and service interruptions.
Experience performing basic troubleshooting and coordinating escalation of hardware, software, network, and communications issues.
Experience initiating outage notifications, submitting trouble tickets, documenting incidents, and following established SOPs and operational procedures.
Experience supporting a 24x7 operational environment and responding to emergency or after-hours requirements.
Active TS/SCI clearance with CI Poly

Preferred Qualifications

Experience supporting Federal Government, DoD, Intelligence Community, or other mission-critical operations environments.
Familiarity with ITIL processes, incident management, and service desk operations.
Knowledge of networking fundamentals, telecommunications systems, and audio/visual technologies.
CompTIA A+, Network+, Security+, or other relevant technical certifications.
Strong communication, customer service, organizational, and problem-solving skills.

Education

High School Diploma or equivalent.
Associate's degree or bachelor's degree in information technology, Information Systems, Computer Science, Network Administration, Telecommunications, or a related field is preferred.

About the Company

Omniscius Consulting

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