IT Specialist

At Quadel, we believe great work starts with great people. That's why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We're currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY

The IT Desktop Technician will provide critical onsite support for users across three Miami-based offices. This is a hands-on role where you will serve as the "boots on the ground" contact, working closely with the internal IT Manager and our Managed Service Provider (MSP).

DUTIES AND RESPONSIBILITIES

• Provide immediate, face-to-face technical support for hardware, peripherals (printers, docking stations), and the Microsoft Office suite. Monitor and respond to service requests in a timely manner.
• Deployment of workstations and laptops. This includes unboxing, hardware configuration, and utilizing modern deployment tools to ensure every device meets corporate standards before reaching the user.
• Provision and manage company mobile devices (smartphones/tablets). Ensure proper enrollment in security platforms, configure email and essential apps, and provide user training on mobile security protocols.
• Assist the IT Manager in coordinating with the MSP. You will be responsible for handling local tasks that require a physical presence, such as "smart hands" support for workstations, mobile devices, printers and scanners, and networking equipment.
• Help users with password resets, MFA enrollment, and basic Microsoft 365 account issues.
• Provide onsite setup and troubleshooting for cloud-based desk phones and conference room AV equipment.
• Maintain an accurate and up-to-date inventory of all IT assets across our three office locations.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

• Experience: 1-2 years of experience in a desktop support or help desk role.
• Technical Knowledge:
• Microsoft 365: Proficiency in supporting Outlook, Word, Excel, and Teams.
• Provisioning Tools: Experience with device imaging or automated deployment (e.g., Windows Autopilot).
• Advanced knowledge of Windows 11 and mobile device connectivity (iOS/Android).
• Strong troubleshooting skills for laptops, desktops, and office peripherals.
• Patient, professional demeanor with the ability to explain technical fixes to non-technical staff.
• Ability to travel between our three local Miami offices as needed.
• Familiarity with Microsoft Entra ID and Microsoft Intune for device management and provisioning.
• Basic understanding of network hardware and VPN connectivity.
• Must be certified in CompTIA A+, Network+, or Microsoft 365 Certified.
• Endpoint Administrator Associate certifications are a plus but are not required.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 35lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.