IT Specialist

Job Summary
This position will be responsible for providing daily support for IT-related issues and requests, managing IT Helpdesk, troubleshooting and maintenance of POS systems at stores, managing IT-related assets, and assisting IT Manager. Configure hardware and software, set up computers, printers and provide daily support for computer network users, ensuring that users are
able to interact with this hardware and software successfully.

Principal Accountabilities
IT Helpdesk
Provide IT support to end users.
Respond to IT requests and inquiries in a timely manner.
Monitor and ensure proper functioning of IT systems/applications.

System Administrator
Set up and test the SAP-ECP system; understand and apply SAP methodologies.
Responsible for logging all new and existing IT assets into master asset list.
Knowledge of DNS, TCP/IP, VPN, FTP.
Strong troubleshooting skills for end users.
Log all assets as accurate and up to date as possible so data can be provided to HQ when requested.
Other Activities:
Developing and maintaining working relationships with internal key stakeholders including upper management, department heads and others.
Working directly with end users/Serving as a liaison between clients and our company.
Report and assist complex planning and implementation of systems that is carried out by the IT Team.
Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices.
Train New Hires on how to use internal company systems.
Support IT Manager with requests and activities.

Key Experience and Skills

Qualification and Experience
Minimum Degree or Diploma in Business Management, Computer Science or Engineering, Information Technology preferred
At least 2 years of experience in a IT role
2+ years- experience managing projects and people.
Must work in office at least twice per week.
Experience in POS is a plus.
Experience in SAP, EDI and Network is an advantage, preferred.
Experience working with multiple stakeholders.
Strong IT operational background
Bilingual (Korean-English) is required

Skill Sets
Analytical and problem solving skill
Strong written and oral communication
Good interpersonal & communication skills
Able to conduct research into application and software issues
At least two years of experience in Network/TCP IP/Windows/Mac Personal Attributes
Meticulous, analytical and independent
Possess a strong sense of urgency, able to prioritize and meet deadlines
A confident self-starter with a high level of drive
Self-motivated, committed, determined, diligent and trustworthy nature
Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required
Willing to work beyond contractual work hours when required
Good listener and be a dedicated team player, willing to help others