Job Description
Overview:
Responsibilities:
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company.
With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation.
Given our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board.
We are seeking an IT Specialist to join Edgewood's newly established Information Technology team as one of its first dedicated support hires.
This is a full-time position based onsite at Edgewood's headquarters in Piscataway, NJ, five days per week.
This role also requires availability for on-call support outside standard business hours, as needed, including evenings, weekends, and holidays.
Position Overview
Edgewood's IT function is being built from the ground up. This role goes beyond day-to-day Tier 1/2 support — it also includes hands-on participation in evaluating, implementing, and administering key IT systems as the department builds out Edgewood's technology stack. Because the department is newly formed, responsibilities also include new-hire equipment setup and deployment, process documentation, and support for new tool rollouts as the department's needs evolve.
Candidates should use AI tools (e.g., Claude, ChatGPT) as a standard part of daily work — for scripting, documentation, issue triage, and automating repetitive tasks — rather than as an occasional tool.
This role requires genuine enthusiasm for AI and a willingness to learn and experiment with new tools and approaches. The goal is for IT to function as a key driver and facilitator for the business, not solely a support function.
Key Responsibilities
Help Desk & End-User Support
- Serve as the first point of contact for Tier 1/2 IT support requests across the company (hardware, software, network, printing, mobile devices).
- Triage and resolve tickets, escalating to the Director of IT Services or the managed service provider as needed, and confirm resolution before closing.
- Set up, image, and deploy equipment for new hires; manage IT onboarding/offboarding checklists.
Systems Evaluation, Implementation & Administration
- Participate in evaluating new IT systems, tools, and vendors alongside the Director of IT Services.
- Support the implementation and rollout of new systems, including configuration, testing, and user training.
- Support day-to-day administration of Microsoft 365, Entra ID, and Egnyte under the Director of IT Services' direction (accounts, permissions, troubleshooting).
- Maintain an accurate device and asset inventory.
- Document IT processes, systems, and common resolutions to build out the department's knowledge base.
- Grow into broader systems administration and security work over time — networking, firewalls, LDAP/SSO and identity, and general administration across Edgewood's environment. Not required at hire; this is expected to be learned on the job.
On-Call & After-Hours Support
- Provide on-call support outside standard business hours as needed, including evenings, weekends, and holidays, to address urgent system or business-continuity issues.
- Coordinate with the Director of IT Services and the managed service provider on after-hours escalations.
AI-Driven Efficiency
- Use AI tools daily to improve efficiency — drafting documentation, summarizing issues, writing scripts, and automating repetitive tasks.
- Identify opportunities to apply AI to IT support and other business processes, and help implement and test those solutions.
Additional Responsibilities
- Support ad hoc projects and tasks as assigned; responsibilities will evolve as the department grows.
Qualifications:
Required
- 0-2 years of IT support experience, or a degree/certification in a related field (Computer Science, Information Technology, or similar) with relevant internship or coursework experience.
- Working knowledge of Windows, Microsoft 365, and general hardware/software troubleshooting.
- Strong customer-service skills; able to support non-technical staff clearly and patiently.
- Strong problem-solving skills and willingness to learn unfamiliar systems quickly.
- Demonstrated initiative and willingness to experiment with new tools and approaches to improve how IT supports the business.
- Able to work onsite five days per week, with availability for on-call support outside standard business hours as needed.
Preferred
- Hands-on experience using AI tools (Claude, ChatGPT, or similar) to solve problems or improve efficiency.
- Basic scripting or automation exposure (PowerShell, Python, or similar).
- Familiarity with Microsoft 365 / Entra ID, Active Directory, or cloud file-sharing platforms.
- Curiosity about emerging IT tools and willingness to pilot new technology ahead of company-wide rollout.
- Interest in real estate, property management, or construction technology.
In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits,
life insurance, a 401(k) and a corporate team environment with opportunity of advancement.
Also includes on-site company fitness gym, discounts on housing and home appliances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Numbers & Facts
| Location | Piscataway, New Jersey |
| Job Type | Full-time |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1992 |
| Website | http://www.edgewoodproperties.com/ |
Benefits
Military Leave, Paid Sick Days, Parking, Prescription Drug Coverage, 401K, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, Merchandise Discounts
About Company
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation with many luxury properties already in New Jersey, Florida and California.
Edgewood was created by real estate entrepreneurs who own and manage the company and bring hands-on approaches to all the projects they develop, lease and manage.
The principals of Edgewood Properties have a proud family tradition of providing home buyers with outstanding quality, superior design and unsurpassed customer service by offering luxury townhomes, apartments, condos and more. Commercial development, retail and office clientele receive the same expertise, the same attention to detail and the same expansive vision that has established Edgewood Properties in the residential market.
Edgewood attributes its strength and growth to a conservative philosophy. Its properties are well positioned for sustained success; Edgewood has utilized its own cash and equity and is virtually debt-free.
The company's independence guarantees its ability to act quickly and efficiently, and enables the principals to remain closely involved in each property. In a continuous endeavor to fund its own projects, Edgewood's principals provide the company with tremendous financial strength that is required to be competitive with - and outperform - public companies within the industry.
With a large portfolio of successful commercial properties, Edgewood continues to deliver outstanding commercial property leases in NJ, CA and FL.
We Value Our Employees
Edgewood Properties provides outstanding opportunities for its employees to develop their talents and assists them in reaching their full potential on the job. All employees are considered an essential part of the business team and are welcomed in the business decision process.
Edgewood recognizes that the key to our success is in taking advantage of our collective team efforts in working together. Employees are appreciated for their differences and their contributions.
The Morris family believes in creating a work environment that is stimulating, warm and rewarding.
Do you want to join our winning team?
Skills
- Administrative Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Business Processesunmatched
- Business Supportunmatched
- Cloud Computingunmatched
- Computer Scienceunmatched
- Constructionunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Firewallsunmatched
- Fitnessunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Information Technology & Information Systemsunmatched
- Knowledge Baseunmatched
- LDAP (Lightweight Directory Access Protocol)unmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- On Callunmatched
- Printingunmatched
- Problem Solving Skillsunmatched
- Property Managementunmatched
- Python Programming/Scripting Languageunmatched
- Real Estateunmatched
- Real Estate Developmentunmatched
- Salesunmatched
- Scripting (Scripting Languages)unmatched
- Single Sign-On (SSO)unmatched
- Software Administrationunmatched
- Support Documentationunmatched
- Systems Administration/Managementunmatched
- Systems Analysisunmatched
- Technical Supportunmatched
- Testingunmatched
- Windows PowerShellunmatched
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