Provide technical support to end users, including resolving issues with hardware, software, networking, and other devices.
Troubleshoot and resolve network and computer-related issues.
Perform hardware and software upgrades and repairs.
Perform system upgrades and manage system configuration.
Troubleshoot network security issues.
Identify and resolve network performance issues.
Perform network maintenance tasks including but not limited to: IP routing, DHCP, DNS, WAN connectivity, WIFI configuration, etc..
Manage and troubleshoot network security issues.
Identify and resolve problems with server environments such as: hardware, software, networking, backups, etc..
Identify and implement best practices for IT systems management.
Provide end user support via phone or chat as needed.
Other duties as assigned.
Qualifications:
Bachelor's degree in Computer Science or equivalent work experience required. A strong technical background is preferred but not required. A strong background in Networking is also preferred but not required.
Strong troubleshooting skills with the ability to identify root cause of problems and resolve them quickly are required. A strong understanding of Windows Server/Windows Operating System/Microsoft Office Suite is required along with the ability to install/configure software on computers is preferred but not required.
Must be able to pass a drug test upon hire and random drug testing on a regular basis as well as drug screening at least yearly (optional).
Benefits: We offer medical, dental, vision, life insurance, disability insurance, 401K and more!