Job Description
The IT Support Representative provides on-site hardware and application support for the Sparks, Nevada office, as well as remote support for employees as needed. A key responsibility of this role is supporting production team members with equipment deployment, setup, and migration as part of the transition from an existing facility to a new construction building. This position assists with integrating and validating IT equipment at the new site.
This role supports end users by resolving IT-related issues, verifying network connectivity at the patch panel and switch level, and coordinating with the networking team when necessary. Responsibilities include software installation, hardware configuration, workstation setup (desktops, monitors, docking stations), computer imaging, printer support, and troubleshooting application-related issues.
What You'll Do
- Respond promptly to help desk tickets for Danbury, Brazil, Canada, and Mobile Sales users.
- Provide first-level support for standard IT-related issues; escalate unresolved issues as needed.
- Support end users with laptop imaging, software installation, system configuration, troubleshooting, ticket routing, and escalation.
- Provide hardware support and perform basic troubleshooting to ensure employees can perform job duties effectively.
- Deploy computers and software using the Empirum software distribution platform.
- Work closely with production personnel to support production-related IT equipment and workstation needs.
- Understand VLAN network segmentation in the Danbury office and ensure equipment is connected to the appropriate network.
- Perform basic network troubleshooting and coordinate with the network team as required.
- Configure, test, document, and ship systems; provide post-shipment support as needed.
- Collaborate with the Systems and Network Administrator on IT issues and projects.
- Manage printer support, including maintenance coordination and service requests.
- Install workstations and docking stations, test network connectivity, and relocate IT equipment as needed.
- Maintain accurate IT equipment inventory.
- Cross-train on IT functions to ensure continuity and coverage for critical business needs.
- Document troubleshooting steps thoroughly and provide detailed escalation notes when required.
- Strong knowledge of computer hardware and Microsoft Windows 11.
- Intermediate proficiency with Microsoft Office 365 applications.
- Familiarity with networking hardware and concepts (preferred).
- Ability to learn new technologies quickly.
- Strong analytical and troubleshooting skills with attention to detail.
- Excellent interpersonal and communication skills in English, with patience when assisting end users.
For immediate consideration please call 775-432-6121 or visit us at 2351 Pyramid Way Ste 19 Sparks, NV 89431. We look forward to speaking with you soon.
Numbers & Facts
| Location | Sparks, NV |
| Industry | Business Services - Other |
| Company Size | 100 to 499 employees |
| Website | http://www.employnet.com |
About Company
Always Hiring.™
Consistently Setting the Bar Higher.
Employnet, Inc. is a global leader in creating flexible workforce solutions. Each day we connect talented people to innovative companies with a wide range of skills and industries, helping to empower success.
Skills
- 1st Level Supportunmatched
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Computer Hardwareunmatched
- Computer Softwareunmatched
- Computer Workstationsunmatched
- Constructionunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- English Languageunmatched
- Equipment Maintenance/Repairunmatched
- Hardware Administrationunmatched
- Hardware Configuration Managementunmatched
- Hardware Installationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Laptop PCunmatched
- Maintenance Servicesunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Network Administration/Managementunmatched
- Network Connectivityunmatched
- Network System Hardwareunmatched
- Network Testingunmatched
- Office Equipmentunmatched
- Printersunmatched
- Production Supportunmatched
- Salesunmatched
- Software Administrationunmatched
- Software Configuration Managementunmatched
- Software Distributionunmatched
- Software Installationunmatched
- Software Patchesunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Testingunmatched
- VLAN (Virtual Local Area Network)unmatched
- Workstation Hardwareunmatched
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