ACE Wellness Center is seeking a skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems, networks, and software applications. The IT Support Specialist will respond to user inquiries, diagnose and resolve technical issues, and assist with the implementation of IT projects and initiatives.
Essential Duties and Responsibilities:
- Provide support to staff with equipment and technology
- Manage inventory of equipment and ensure we have the proper equipment available for new staff
- Set up equipment and technology for new staff members
- Troubleshoot any technical issues for current team members
- Build relationships with internal and external partners to ensure the team’s needs are met
- Create job aids and training tools to assist team members with commonly used technology skills
- Assist in the setup of new offices from a technology perspective
- Provide website maintenance as needed
- Provide recommendations to leadership on new technology or software that may be beneficial for agency to invest in
- Support the implementation of new technology and the team members utilizing a new platform
- Diagnose and resolve hardware, software and application issues
- Provide oversight and facilitation to agency’s technology platforms
- Other duties as assigned
- In this role you may have to stand, walk, bend, lift moderately heavy packages on a consistent basis
Requirements:
- Prior experience in technical support, desktop support or another related role
- Strong knowledge of current technologies
- Excellent interpersonal skills
- Strong attention to detail and problem-solving skills
- Ability to be an active listener by asking questions and reflecting on what is being said
- Proficient level of ability with computer; Microsoft Office Products
- Effective written and oral communication skills; ability to articulate information clearly
- Ability to offer process improvement suggestions and execute on ideas
- Ability to balance multiple tasks and deadlines with changing priorities
- Valid driver’s license and vehicle insurance
Preferred Qualifications:
- Previous experience with an electronic health record (EHR) system
- Previous experience with remote desktop applications and help desk software.
- Education: Bachelor’s degree in information technology, Computer Science, or related field. Extensive experience will be accepted in lieu of degree.
Physical Demands:
- The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.
Job type:
Pay:
ACE Wellness Center provides equal employment opportunities to all employees and applicants without regard to age, race, creed, religion, color, national origin, sex, pregnancy, disability, veteran status, marital status, sexual orientation or gender identity, or any other protected status in accordance with applicable federal, state, and local laws.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
About Us
At ACE Wellness Center it is our mission to serve adults, children, and their families with high-quality, innovative, and individualize care that will lead to a life filled with Fortitude and fulfillment. Our philosophy emphasizes the importance of accountability, courage, and enlightenment to guide each individual in their healing journey. We strive to influence and assist individuals so that they can maneuver the direction of their own lives in a community-based Setting.
ACE Wellness Center is comprised of five different components. We have our ace wellness medical center. We have our alternative medicine clinic. We have Our rejuvenating beauty clinic. We have our individual and family Therapeutic services. We Also have
ACE Wellness Corp. which is our nonprofit sector in which we take donations and grants to cover cost for the families we serve.
At ACE Wellness Center we take pride in the staff that we hire. Our staff goes through extensive training to be credentialed in order to serve our families. The staff here at Ace give their clients quality care that comes from a place of empathy, integrity, and diligence. We take pride in treating our clients with the Upmost respect, devotion, and benevolence.
We have five distinctive ways to serve you, please let us know which way we can help you the most. We look forward to working with you and your family. Contact Our intake department today to start making the highest and best changes of your life.