IT Specialist

Overview

Goldbelt Security is a products distribution and logistics company. Goldbelt Security provides a complete set of services and training to accompany the sale of all equipment. Goldbelt Security partners with a diverse array of trusted vendors to quickly deliver the products and services needed to fulfill customers' missions.

Summary:

Goldbelt Security is looking for an IT Specialist to assist with troubleshooting and maintaining computer equipment and related devices such as desktops, laptops, peripherals, and mobile devices for employees. This person will support the IT manager for an approximately hundred-person unit on-site at the Pentagon. They must have a solid familiarity with Information Technology. While technical acumen is required, the ability to learn and self-teach are paramount. They will interface daily with senior military and government customers and must conduct themselves professionally and with the highest standards of customer service at all times.

Responsibilities

Essential Job Functions:

• Provide desktop support and ability to troubleshooting issues over the phone
• Set up basic computer hardware such as desktops, keyboards, KVM Switches, monitors, VOIP's
• Set up and configure peripheral devices such as microphones, web cameras, and other devices as required
• Configure mobile devices
• Assist with inventory and accountability of property: computer equipment, mobile devices, etc.
• Work with senior military and government personnel
• Interact with VIP's professionally and courteously
• Complete training and certifications as required
• Will attend customer service meetings
• Assist customers with filling out standard government forms such as system access requests
• Assist customers and staff with capturing functional IT requirements for consideration by team lead
• Assist in the setup and teardown of IT equipment for group events
• Full time, on-site position at the Pentagon

Qualifications

Necessary Skills and Knowledge:

• Basic computer hardware configuration such as removing hard drives from desktops and or laptops
• Solid experience and ability to achieve high proficiency configuring Microsoft Office 365 Professional
• Familiarity with and ability to achieve high proficiency with collaboration platforms (MS Teams a plus)
• Experience configuring standard office products such as Adobe Acrobat, Adobe Reader
• Strong interpersonal skills
• Ability to work on a team
• Ability to take direction and execute independently
• Familiarity with creating and tracking trouble tickets
• Able to lift and move up to 25 pounds
• Frequently moving between offices on different floors and 100 yards apart

Minimum Qualifications:

• 2 - 5 years help desk technician experience
• Ability to obtain and maintain Secret clearance
• Military service or experience working with military
• Must have reliable transportation to work on site at the pentagon

Preferred Qualifications:

• Bachelor's Degree in a related field
• DISA Purebred experience
• Valid Secret Clearance

Pay and Benefits

The salary range for this position is $87,500 to $92,500 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.