Position Description: Protingent Staffing has an exciting Direct Hire IT Specialist opportunity located in Woodland, WA.
Job Responsibilities:
Provide first point of contact for all IT related incidents and service requests
Ensure all support activities are logged, managed and maintained via the IT service management platform
Prioritize and manage workload to ensure the most effective support is provided to the business and customers
Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability
Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary
Manage fundamental IT processes such as starter/leaver, equipment and service provisioning.
Ensure all requirements and guidelines from head office are followed and implemented.
Job Qualifications:
Strong knowledge of ERP system required (Syspro experience preferred).
2 years+ of network and help desk experience
Excellent customer service skills
Previous exposure to a busy service desk environment
Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing)
Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)
Exposure to IPT or UC environments
Able to demonstrate excellent problem diagnosis and troubleshooting skills
Able to perform well under pressure and deliver to agreed timescales.
Job Details:
Job Type: Direct Hire
Location: Woodland, WA.
Salary Expectation: $65K-$80K.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.