IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (EUC TW)
Salary
Depends on Qualifications
Location
Kenner, LA
Job Type
Classified
Job Number
OTS 061826D MDM
Department
Division of Administration-Office of Technology Services
Opening Date
06/18/2026
Closing Date
6/25/2026 11:59 PM Central
About this Job
The Division of Administration/Office of Technology Services has a vacancy. This position is located in End User Computing. Req 221714
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the States investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.
Incumbent of this position reports to the EUC IT Statewide Systems Support Engineer. EUC is the first point of contact for all statewide IT incidents, issues and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into 5 core areas of concentration including: Field Operations, Advanced Remote Support, End User Technology, Incident and Ops Management, and Comm and Network Services. Incumbent of this position is responsible for field office technical support of advanced devices in the assigned region. The hardware to be supported may be specialized or complex and includes various types of network devices, servers, Audio/Video components and associated peripherals in addition to desktop and end user devices. All work tasks are assigned and monitored through the service management ticket system. The incumbent will need to be travel authorized to drive a state and/or personal vehicle to support OTS customer offices throughout the domiciled region and may travel frequently to OTS customer offices around the state to provide technical support services. This position requires occasional to frequent floor to waist lifting, waist to shoulder lifting, and shoulder to overhead lifting of equipment up to 50 pounds. Duties may be performed in highly complex and secured environments including prisons, mental health institutions and developmental facilities.
The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:
Minimum Qualifications
Four years of experience in information technology; OR
Six years of full-time work experience in any field plus two years of experience in information technology; OR
An associates degree in information technology plus two years of experience in information technology; OR
A bachelor's degree plus two years of experience in information technology; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
A master's degree plus one year of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
Position-Specific Details:
Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.
Career Progressions: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Systems Technician 1, 2 3 or 4.
Louisiana is a "State as a Model Employer" for People with Disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-verify system.
For further information about this vacancy, contact:
Danielle Martin
HR Analyst
Division of Administration/Office of Human Resources
Email: Danielle.Martin@la.gov
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave - Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
01
Please list in detail your experience providing remote and onsite hardware and software technical support services for end user devices such as desktop computers, laptops and peripherals. If this does not apply to you, enter N/A.
02
Please list in detail your experience providing remote or onsite support, installation and maintenance of print system hardware and software.
03
Please list any training or certifications that you possess related to hardware and software technical support services. If this does not apply to you, enter N/A.
04
This position might require light travel within the region including the use of your own vehicle (reimbursable travel), will this be acceptable?
Required Question
Employer State of Louisiana
Address 1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone (866) 783-5462
Website http://agency.governmentjobs.com/louisiana/default.cfm