We are seeking an experienced IT Supervisor to manage a remote team responsible for technology training, application assistance, system preparedness, and end-user support. This position is well suited for a hands-on leader who understands healthcare technology, has experience delivering training, and can help maintain reliable systems, accurate data, and regulatory compliance in a fast-moving environment.
Primary Responsibilities
Supervise, mentor, and develop a remote team of IT training and application support professionals
Coordinate the creation, implementation, and delivery of technology and healthcare application training
Help maintain application performance, system readiness, data quality, and compliance standards
Collaborate with department leaders and cross-functional partners to ensure support and training initiatives meet business needs
Develop and enhance training resources, process documentation, workflows, and support guidelines
Track team productivity, coordinate schedules, assign responsibilities, and manage competing priorities
Build a customer-focused support environment centered on ownership, teamwork, and ongoing improvement
Confirm that technical support practices comply with healthcare regulations, privacy requirements, and internal policies
Minimum Qualifications
High school diploma or equivalent with a minimum of two years of experience in IT operations
Current HIPAA compliance training or credential
Solid understanding of healthcare applications, IT processes, data accuracy, and effective training methods
Experience coordinating teams, balancing priorities, and supporting employees in a remote environment
Excellent communication, organizational, documentation, and troubleshooting abilities
Ability to work effectively with clinical, operational, and technical stakeholders