IT Supervisor (Network & Infrastructure)

I-77 MOBILITY PARTNERS LLC

Charlotte, North Carolina

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JOB DETAILS

SKILLS

Administrative Skills, Alliance/Partner Marketing, Budgeting, Business Skills, Business Support, Computer Networks, Computer Science, Computer Security, Contract Management, Desktop PC, Disaster Recovery, Documentation, Forecasting, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Internet Security, Management of Information Systems/Technology (MIS), Multitasking, Network Administration/Management, Network Operations Center, Network Support, Operating Systems, Operational Support, Operations Planning, Organizational Skills, People Management, Problem Solving Skills, Procedure Development, Purchasing/Procurement, Quality Assurance, Regulatory Compliance, Relationship Management, Reliability Testing, Sarbanes-Oxley Act (SOX), Service Delivery, Software Administration, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, Telecommunications, Time Management

LOCATION

Charlotte, North Carolina

POSTED

4 days ago

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

About the Role:

This position leads the day-to- day coordination, maintenance, and improvement of IT infrastructure, corporate services, and network communications used across the project. The role works under the direction of the Chief Information Officer and collaborates with internal teams and third- party service providers to help ensure reliable operations, timely issue resolution, and appropriate documentation. The position requires a n understanding of IT operations, strong coordination skills, and the ability to support business needs while following established standards, procedures, and compliance requirements.

Key Responsibilities:
• Leads and coordinates the day-to- day IT operations, maintenance, reliability, testing, upgrades, user
support, and general system administration activities for the I - 77 concession, including data center services,
communications, fiber, corporate voice and data networks, servers, desktop services, operating systems,
hardware, software, and the Traffic Operations Center.
• Leads the maintenance and periodic review of business continuity and disaster recovery procedures.
• Works with internal teams and service providers to support network communications infrastructure for the
project.
• Maintains applicable IT policies, procedures, standards, and operational documentation.
• Monitors Service Level Agreements and Key Performance Indicators (SLAs and KPIs), documenting issues,
coordinating follow-up actions and supporting problem resolution.
• Supports and Leads problem identification, troubleshooting coordination, and resolution tracking for IT
systems and services.
• Manages relationships with third- party contractors, software providers, and support vendors as needed for
service delivery, issue resolution, license tracking, and support of contract administration.
• Performs other duties and responsibilities as assigned.
• Identifies and tracks cybersecurity vulnerabilities and coordinating mitigation activities with appropriate
internal or external resources.
• May lead SOX-related documentation, evidence collection, and compliance activities as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Degree in Computer Science, Information Technology, Telecommunications or similar.
• At least 2 years of relevant IT operations, systems support, network support, or related experience preferred.
• Experience supporting IT administration activities.
• Experience coordinating work with internal teams, contractors, and service providers; direct people management experience is helpful but not required.
• Must have exposure to vendor coordination, purchasing support, budgeting input, forecasting, or operational planning preferred.

• Ability to interact with colleagues in a self -managed team structure
• Possess strong and positive verbal, written, interpersonal, and documentation skills
• Multitask and problem-solve within a fast- paced environment
• Perform all essential duties and responsibilities while demonstrating initiative, performing quality work within
deadlines and interacting professionally and proactively

About the Company

I-77 MOBILITY PARTNERS LLC

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