IT SUPPORT 3 - CLERK'S OFFICE (TEMPORARY)

IT SUPPORT 3 - CLERKS OFFICE (TEMPORARY)

Salary

$36.10 - $47.31 Hourly

Location

Main County Campus-3000 Rockefeller Ave, Everett, WA

Job Type

Temporary

Job Number

2026-00092 APRIL 2026

Department

Clerk

Division

Clerk Administration

Opening Date

03/17/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

INITIAL REVIEW DATE: May 29th, 2026. Applications for this position will be reviewed on an ongoing basis after initial review date. It is in the candidates best interest to apply as soon as possible. The hiring manager reserves the right to fill the position at any time.

We are seeking a temporary IT Support team member who will help us maintain the tools and systems that make this essential work possible. The ideal candidate will bring knowledge of MS Office applications, Windows desktop operating systems, system and network security, permissions, and active directory environments. Strong troubleshooting skills, sound analytical abilities, and the capacity to communicate effectively with individuals possessing a wide range of technical experience are key to success in this role.

This is an excellent opportunity to gain hands-on experience providing IT assistance in a government setting. We welcome applications from individuals who meet the qualifications through any combination of training and experience. We value team-oriented professionals who are self-motivated, show initiative, work with integrity, stay organized, and take pride in the quality of their work.

This temporary position is authorized for up to 40 hours per week; however, the actual weekly schedule may vary between 25 and 40 hours depending on departmental needs. This position works less than 1040 hours and is not benefits eligible. This temporary position will start at step one of the pay scale, which is $36.10 per hour. The duties associated with this position will be performed on campus. There is no opportunity for remote work.

THERE IS ONE (1) TEMPORARY POSITION TO HIRE FROM THIS POSTING.

BASIC FUNCTION

Responsible for planning, coordination, communication, support and maintenance of hardware, software, systems, and/or electronic records. This position applies knowledge and skills in a variety of specialties to provide solutions to a variety of problems.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Applies knowledge and skills in a variety of specialties associated with support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
• Provides solutions involving moderately complex tasks to a variety of problems routinely encountered within normal business activity, referring more complex tasks to a higher level. Extracts data and information from processing systems in the area of technology support.
• May lead and mentor small groups, teams, individuals and/or less experienced staff. Encourages improvements in work correlated with support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices.
• Understands the principles of project management, interprets and completes assignments by assigned deadlines in projects that incorporate support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices, and network appliances.
• Works with some independence, follows an established approach, prioritizing own work in multiple specialties.
• Records events reported to the Service Desk related to customer problems. Enters Service Requests in a standard Information Services Incident/Request tracking system as required by management.
• Uses specialty-specific technical skills to perform a variety of routine and special assignments in multiple related specialties associated with technology support.
• Communicates effectively with others, providing solutions and promoting discussion using verbal, written and graphic format on a variety of topics about technology support.

STATEMENT OF OTHER JOB DUTIES

• May perform any of the duties and responsibilities of all lower level positions. May perform duties at the same level from other specialty areas. Performs other duties as assigned.

Minimum Qualifications

Associates degree or vocational technical diploma is required; AND two (2) years relevant IT work experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass criminal background check including fingerprinting. Must pass job related tests.

PREFERRED QUALIFICATIONS

IT certification preferred.

SPECIAL REQUIREMENTS

A valid Washington State Drivers License is required.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• the tools, standards, methods, best practices and industry trends applicable to this specialty
• principles of project management

Ability to:

• understand and follow county and state regulations, policies, etc.
• work as part of a team in multiple roles that periodically change across up to two specialties
• continue to be knowledgeable about current and emerging technologies
• work well with others
• take direction
• demonstrate strong written and verbal communication skills
• use personal computer technologies to enhance job proficiency
• communicate with IS customers and other co-workers using respect, courtesy and tact
• create effective system documentation
• thrive in a service oriented environment
• thrive in an environment with frequent interruptions

SUPERVISION

The employee works with some independence, with general supervision.

WORKING CONDITIONS

The work is generally performed in typical office environment. Customers are primarily internal at the County. Job requires regular contact outside Department of Information Technology (DoIT) performs some field work in certain specialty areas. Job entails frequent repetitive movements at a computer. Requires occasional lifting and moving of up to 50 pounds, kneeling, bending, working under desks and other office furnishings; walking and climbing. May be assigned work shifts consistent with 24 hours/day, 7 days/week production or coverage. May be asked to occasionally attend off-shift meetings or project activities.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.

County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The Countys contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the Countys ACA Employer Shared Responsibility Guide to learn more.

01

Do you understand this position is temporary?

• Yes
• No

02

Please provide your work experience in providing network support/administration and technical support, including the configuration and installation of personal computers, software, and peripheral equipment.

03

Describe a time when you supported users in a fastmoving environment with competing priorities. How did you determine what required immediate attention, and what steps did you take to ensure the issue was resolved efficiently?

04

Our department includes staff with widely varying levels of technical experience. Describe a situation where you had to explain a technical issue to someone with limited technical knowledge. What approach did you take, and what was the outcome?

Required Question

Employer Snohomish County

Address 3000 Rockefeller Ave M/S 503

Everett, Washington, 98201

Phone (425) 388-3411

Website http://www.snohomishcountywa.gov/2553