Application Integration, Business Solutions, Capability Maturity Model (CMM), Communication Skills, Computer Science, Computer Security, Consulting, Continuous Improvement, Corrective Action, Customer Relations, Customer Service Management, Document Scanners, Documentation, Establish Priorities, Financial Services, Firewalls, Fortune 1000 Customers, Government, Hardware Administration, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Consulting, Information Technology Outsourcing, Leadership, Maintenance Services, Management of Information Systems/Technology (MIS), Manufacturing, Manufacturing Operations, Mobile Devices, Nearshoring, Network Architecture/Engineering, Network Connectivity, Network Support, Onboarding, Printers, Problem Solving Skills, Recruiting Strategy, SAP, Software Patches, System Integration (SI), Systems Maintenance, Team Player, Technical Support, Telecommunications, Time Management
Stefanini Group is hiring!
Stefanini is looking for a Part-Time IT Support Administrator in Greenville, OH 45331
For quick Apply, please reach out to Hitesh Bhatnagar, call 248 263 3904/ email: HiteshKumar.Bhatnagar@stefanini.com
Job Title: Part-Time IT Support Administrator
Location: 1175 Martin Street, Greenville, OH 45331
Total Reg Hours: 20.00/Week
The role is part time, 4 hours/5 days/week. Hours can be flexible.
Work Days: M-F
Overview
WELCOME TO THE TEAM
- In the Coatings division, we develop, produce, and market a wide range of coating solutions, from applied surface technologies to automotive coatings. We work in global teams focused on innovation, performance, and practical solutions for our customers.
- At the Greenville site, IT plays a direct role in supporting safe and reliable manufacturing operations. This role focuses on hands-on support, user enablement, and stable IT operations across the site.
TASKS
Site IT Support (Primary Contact):
- Act as the first point of contact for all IT incidents and service requests at the Greenville site.
- Troubleshoot and resolve issues related to hardware, software, access, and connectivity.
- Manage and prioritize IT tickets based on business and production impact.
- Coordinate escalation with regional or global IT teams when required.
User Access & Onboarding:
- Support new user onboarding including device setup, account creation, and system access.
- Manage access requests across SAP, MES, shared drives, and business applications.
- Ensure timely offboarding including access removal and asset collection.
Printer & Device Ownership:
- Own all site printers, including office and production/label printers.
- Manage installation, troubleshooting, and coordination with vendors.
- Track inventory, consumables, and replacement planning.
Mobility & Shop Floor Technology:
- Support scanners, tablets, and other mobile or shop floor devices.
- Perform upgrades, patching, and routine maintenance.
- Troubleshoot integration issues with MES, SAP, and network connectivity.
Infrastructure & Network Support:
- Support local IT infrastructure including endpoints, connectivity, and site network components.
- Maintain basic understanding of network architecture, firewalls, and connectivity.
- Identify and escalate infrastructure or security issues to central IT teams.
Site Engagement & Continuous Improvement:
- Work directly with production, maintenance, and operations teams to resolve IT issues.
- Identify recurring problems and drive corrective actions.
- Support rollout of new technologies and digital initiatives at the site.
- Maintain accurate documentation of systems, devices, and configurations.
REQUIREMENTS
Education & Experience:
- Degree in Information Technology, Computer Science, or related field, or equivalent experience.
- 1-3 years of experience in IT support or infrastructure, preferably in a manufacturing environment.
Technical Skills:
- Experience with end-user support and ticket management.
- Familiarity with printers, scanners, mobile devices, and hardware support.
- Basic understanding of networking concepts and IT security.
- Exposure to SAP, MES (e.g., Vegam), or similar enterprise systems is preferred.
Soft Skills:
- Strong problem-solving skills with a structured approach.
- Clear communication with both technical and non-technical users.
- Ability to work independently in a site-based role.
- Customer-focused mindset with high responsiveness.
SUCCESS IN THIS ROLE (FIRST 6 MONTHS)
- Reliable IT support with fast response and resolution times.
- Stable operation of printers and shop floor devices.
- Efficient onboarding process for new employees.
- Reduction in recurring IT issues through root cause resolution.
- Positive feedback from site users and operations teams.
ADDITIONAL INFORMATION
- You will work closely with local site leadership and global IT teams. This role requires strong on-site presence and engagement with plant operations.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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Stefanini, Inc
Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.