IT Support Administrator

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Support Administrator opportunity with a trusted leader in the title and escrow industry, known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve homeownership.

The IT Support Administrator is responsible for the specific duties listed below.

Your specific duties will include:

• Configure, test, deploy, track, and support devices (laptops, desktops, VoIP phones, and network equipment).
• Image laptops and desktops using PXE boot and USB.
• Configure computers and install third-party software (both manually and via Software Center).
• Perform hardware testing, troubleshooting, warranty repairs, and hardware repairs.
• Validate new images and report findings to the Tools Team for resolution.
• Perform network/LAN connectivity troubleshooting.
• Perform basic Active Directory administration tasks, including routine account and device administration.
• Perform data backup and restore processes.
• Handle shipping and receiving of assets and maintain asset inventory/tracking.
• Create and maintain technical procedures, configuration records, configuration/troubleshooting documentation, and ticket management.
• Support acquisition and PC refresh projects.

Required qualifications for the position include:

• Associate degree or relevant certification, OR at least 2 years of related experience in a corporate IT support environment.
• Mandatory experience imaging PCs at scale through PXE boot and USB.
• Basic knowledge of networking, Active Directory, and Microsoft 365.
• Intermediate-to-expert knowledge of Windows 11 OS.
• Required experience with ServiceNow, remote support tools, PC hardware/software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling.
• Experience with basic Active Directory & SCCM administration, as well as installing software manually and via Software Center.

Preferred qualifications for the position include:

• Intermediate proficiency in Microsoft Excel.
• Knowledge of AI tools and the ability to leverage AI for workflow improvements.

Pay Rate Range: $21.34 - $22.59 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

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