IT Support Administrator

A well-established global manufacturing company is seeking an IT Support Administrator to join the team. This is a collaborative environment with strong investment in technology and IT security standards. The IT Support Administrator is responsible for delivering onsite technical support for end users, including hands-on troubleshooting of hardware, software, and workstation issues, as well as supporting network and systems teams on onsite infrastructure tasks. 

Salary: $75,000-$85,000
Location: Houston, TX – ON SITE 
Type of Position: Temp-to-Hire 

Responsibilities: 
Level I 

• Install operating system software, patches, and upgrades. 
• Analyze, troubleshoot, and resolve basic system hardware and software issues. 
• Image, configure, issue, and maintain user workstations, laptops, and tablets. 
• Configure, issue, and maintain user equipment such as mobile devices, telephones, cameras, USB storage devices, and VPN cards. 
• Handle support requests via service desk tickets, phone, email, or walk-ins. 
• Deploy and maintain printers and MFP devices. 
• Install and maintain off-the-shelf business applications (Microsoft Office, Adobe, third-party tools). 
• Resolve end-user network connectivity issues and communicate with network personnel. 
• Create and maintain Active Directory Users and Computer accounts following security policies. 
• Handle exiting employee off-boarding processes, including account deletion, legal holds, employee transfer tasks, and return/storage of IT equipment. 
• Maintain inventory of technical equipment. 
• Support conference room and video teleconferencing (VTC) systems, including installations and maintenance. 
• Create VPN accounts, issue smart cards, and install client/keys on user computers. 
• Stay informed on current technological trends and recommend changes or upgrades. 
• Assist the network and systems teams with onsite infrastructure tasks, equipment installation, and operational needs. 
• Protect the organization's value by keeping information confidential. 

Level II (includes all Level I duties, plus)

• Configure, optimize, fine-tune, and monitor operating system software and servers. 
• Coordinate with vendors to support equipment purchases or service contracts. 
• Develop and maintain technical documentation and environment-specific procedures. 
• Perform intermediate network troubleshooting (DNS/DHCP, VLAN connectivity, switch port issues) and coordinate escalations with network engineering. 
• Install, cable, label, and validate network and server infrastructure components (switches, access points, UPS, racks/cabinets) following site standards. 
• Support server and virtualization operations under direction (rack/stack, iDRAC/iLO access, console/KVM work, basic validation testing and change implementation). 
• Perform routine server room checks and maintenance tasks (capacity/health checks, cabling hygiene, patching support windows, and documenting findings). 
• Assist with endpoint and server security controls (local firewall validation, AV/EDR health checks, and remediation steps) in alignment with IT security standards. 

Level III (includes all Level II duties, plus) 

• Conduct advanced system troubleshooting, optimization, and monitoring for Windows environments. 
• Lead or guide decisions around technology changes, upgrades, and improvements. 
• Manage complex onsite infrastructure tasks and collaborate closely with network and systems teams on higher-level implementations. 
• Provide oversight on imaging, deploying, optimizing, and maintaining workstations and server environments at an expert level. 
• Contribute to IT strategy discussions and mentor junior staff. 
• Apply deep expertise in IT security, vulnerabilities, and protection methods to ensure systems remain aligned with IT security standards. 
• Lead onsite network and server infrastructure activities, including coordinating maintenance windows, implementing approved changes, and validating post-change service health. 
• Perform advanced troubleshooting across network and server layers (routing/VLAN/path issues, authentication/AD dependencies, DNS/DHCP, certificate impacts) and drive issues through to resolution. 
• Provide technical leadership for server infrastructure lifecycle tasks (hardware refresh coordination, rack/stack standards, firmware planning support, backup/restore validation, and disaster recovery readiness checks). 
• Maintain and improve infrastructure documentation (network closets/server room diagrams, IP addressing references, rack elevations, cabling standards) and ensure updates after changes. 
• Partner with network and systems teams to define onsite standards and continuously improve monitoring, performance, and resiliency of LAN/WAN and server services. 

Requirements: 

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related discipline OR Associate's degree OR 4+ years experience in lieu of degree 
• 3+ years of experience in a similar IT support role within a corporate setting 
• Current technical certification in Microsoft technologies (MCSE/MCSA), A+, Server+, Network+, or Security+ preferred 
• Experience with Active Directory, Windows OS, and enterprise endpoint management 
• Ability to read, analyze, and interpret technical documents and system documentation 
• Strong written and oral communication skills; ability to work effectively across teams and with end users at all levels 
• Self-motivated with strong organizational skills and ability to manage multiple priorities 
• Ability to travel domestically and internationally up to 5% of the time 
• Ability to obtain and maintain a valid driver's license and passport 

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

#LI-DNI