IT Support Administrator

TITLE: IT Support Administrator Business Unit: Network Services

Experience Level: Mid-Level (3+ Years Minimum)

Location/Type: Houston, Texas | Requires Occasional Travel

Continental Carbon is seeking an agile, technically skilled, and ownership-minded IT Support Administrator to join our Network Services team. In this role, you will move beyond basic ticket resolution to actively maintain, secure, and optimize our hardware, software, and cloud-hybrid infrastructure.

Security is a foundational pillar of Continental Carbon Company policy. As a primary defender of our corporate digital environment, you will play a critical role in enforcing compliance, safeguarding user data, and upholding stringent cybersecurity protocols. This position also requires occasional travel to support network infrastructure and end-users across our various operating sites.

Duties and Responsibilities

Security & Identity Management (Critical Priority)

• Policy Enforcement: Strictly adhere to and enforce Continental Carbon's corporate security frameworks, compliance standards, and acceptable use policies.
• SecOps & Monitoring: Actively leverage MFA solutions, Endpoint Protection, and SIEM monitoring tools to defend the enterprise environment against evolving threats.
• Incident Response: Respond rapidly to security anomalies, execute immediate remediation protocols, deliver post-event root-cause analysis, and escalate critical breaches to senior tiers.
• IAM Controls: Administer secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, ensuring the principle of least privilege regarding permissions and access tokens.

System & Endpoint Administration

• Lifecycle Management: Build, deploy, and maintain standardized computer images for seamless desktop and laptop installations.
• Infrastructure Monitoring: Keep a pulse on server health, automated data backups, and core IT infrastructure stability.
• Patch Management: Enforce routine operating system updates, software patches, and system-wide security upgrades.
• Asset Optimization: Manage the full inventory lifecycle of corporate IT assets, peripherals, and software licensing.
• Vendor Operations: Act as the primary point of contact for external hardware vendors, overseeing workstation replacements and printer/copier servicing.

Network Support, Mobility & Collaboration

• Site Support & Travel: Travel occasionally to regional company sites to conduct hardware rollouts, physical network audits, and hands-on infrastructure updates.
• Connectivity & Hardware: Support and troubleshoot local office network equipment, including routers, switches, and Wi-Fi Access Points.
• Tier 1/2+ Support: Own the queue for local and remote technical service tickets, troubleshooting hardware, applications, and basic network issues.
• Team Synergy: Partner closely with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
• Documentation Architecture: Author and maintain high-quality technical blueprints, network diagrams, standard operating procedures (SOPs), and incident logs.

Qualifications

• Experience: Minimum of 3 - 4 years of progressive experience in IT Help Desk, Desktop Support, or Junior Systems Administration roles.
• Education: Associate or Bachelor's Degree in Information Technology, Computer Science, or a related technical field (relevant experience considered).
• Certifications: CompTIA Security+ (highly valued), Network+, A+, Microsoft Certified endpoints, or Cisco Certified Network Associate (CCNA).
• Security & Compliance Mindset: Strong foundational knowledge of cybersecurity best practices and direct alignment with the NIST CSF 2.0 framework.
• Travel Flexibility: Willingness and ability to travel to various corporate locations as operationally required.
• OS & Cloud Ecosystems: Deep administrative knowledge of Windows OS (Non-Windows OS environments are a major plus) alongside strong Microsoft 365 and Active Directory management skills.
• Network Fundamentals: Solid, practical understanding of core networking: TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
• Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and an understanding of modern AI risks and tools.
• Industry Experience: Prior exposure to managing or supporting IT infrastructure within a manufacturing, industrial, or fast-growing corporate environment.

Soft Skills: Elite troubleshooting skills combined with customer-centric communication, you can translate complex technical bugs i

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Help desk: 3 years (Required)
• compTia security +: 1 year (Required)

License/Certification:

• CCNA (Required)
• CompTIA Security+ (Required)