IT Support Administrator (Level 2) - Dulles, VA - Onsite

IT Support Administrator (Level 2)

Do you enjoy solving problems and being the person colleagues count on when technology gets in the way? Our client is looking for an IT Support Administrator to join a growing team of about 20 technicians who support roughly 8,000 users across the organization. In this role you'll provide hands-on and remote Level 1 and 2 support with some light admin work. You'll be the friendly, trusted face of IT, and your work will directly shape how people across the company experience technology every day.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact

recruiting@itccorp.com

• Job Type: Long-Term Contract
• Location: Dulles, VA (Onsite)
• Compensation: This job is expected to pay about $28-$38/hr
• No Visa Sponsorship Available for this role

What You'll Do:

• Provide Level 1 and 2 support, onsite and remotely, troubleshooting issues by phone, chat, and email for users across the entire company.
• Manage accounts and devices across the Microsoft stack, including Active Directory, Entra ID, Intune, Microsoft 365, SharePoint, Teams, and Exchange.
• Work an active ticket queue of about 270 tickets per tech each month, documenting incidents and escalating to the right teams when needed.
• Partner with vendors and carriers to resolve problems and outages, and train users on hardware and software.
• Create and maintain knowledgebase documentation for new and existing procedures.

What Gets You the Job:

• 3+ years of IT Helpdesk or Desktop Support experience in an enterprise environment, ideally 3-5 years at Level 2.
• Required hands-on Intune experience, plus strong knowledge of Active Directory, Entra ID, DNS/DHCP, and Microsoft 365, SharePoint, Teams, and Exchange administration.
• Experience with ticketing systems, GPOs, patch management, and remote troubleshooting tools.
• A strong customer service mindset that is empathetic, professional, and friendly, and a desire to be the go-to face of IT.
• Clear writing and speaking skills for explaining technical solutions to non-technical users. IT certifications and a bachelor's degree in computer science or a related field are preferred.

Ready to be the go-to tech expert for a growing team? Apply today and let's talk about your next move.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey, so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.