IT Support Agent - Birmingham, AL

What You'll Do

IT Support Agent - Join the nin Team!

Who We Are

At nin Staffing, we don't just fill jobs - we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values innovation and collaboration.

About the Role

The nin Group in Nashville, TN is seeking a personable and technically inclined IT Support Agent to become a vital part of our dynamic IT/Support Team. If you're passionate about helping people with both their technology needs and operational processes, and excel at problem-solving, we offer a uniquely supportive environment where you can thrive! As an IT Support Agent, you'll directly impact the success of our growing staffing company by providing exceptional customer service and support to our internal employees (Oninites) in areas such as user support, system administration, operational process assistance, and technology troubleshooting.

What You'll Do

• Providing outstanding support and service to internal employees (Oninites), external employees (Teammates), and clients.

• Responding to and resolving employee inquiries and technical issues via phone, email, and our ticketing system (Zendesk).

• Executing user administration tasks, including onboarding and offboarding procedures, and managing inventory.

• Providing support to internal staff for time management, payroll processes, onboarding procedures, and employee tracking systems.

• Identifying, documenting, and communicating employee needs and feedback to internal teams to drive improvements in our technology, systems, and processes.

• Contributing to various projects aimed at enhancing the day-to-day IT and operational efficiency of the company.

• Traveling, as needed, to provide in person branch training or support to our field Oninites

Job Requirements

This is an excellent opportunity for individuals with a strong customer service background and a general aptitude for technology, regardless of formal IT training. The Onin Group is dedicated to the growth and development of our employees, making this role a potential springboard for future career advancement within or beyond our organization for motivated individuals eager to learn and contribute.

Ideal Candidate:

• A friendly, approachable demeanor and the ability to excel in providing genuine, customer-focused support.

• Strong interpersonal and communication skills, with the ability to build positive relationships with a diverse group of individuals, including internal teams, field employees, and potentially clients.

• Solid problem-solving abilities and a natural curiosity to understand and resolve issues effectively.

• General computer proficiency and an interest in leveraging technology to enhance efficiency. Familiarity with Google applications is a plus.

• A detail-oriented approach and the ability to manage data accurately.

• A proactive attitude and the willingness to take initiative in supporting both IT and operational functions.

• Flexibility to work in our Nashville office (2030 Lindell Ave.) from 8:00 AM to 5:00 PM, Monday through Friday, with occasional on-call hours and the potential for overtime as needed.

Why Join Us?

• Growth Opportunities: Expand your skills with opportunities to work across different technologies and business areas.

• Comprehensive Benefits: We offer medical, dental, and vision insurance, 401(k) with a company match, tuition reimbursement, and more.

• Great Culture: We value creativity, innovation, and teamwork - all while having fun along the way.

• Professional Development: Gain hands-on experience while learning from experienced developers in a collaborative environment.

• Innovative Projects: Work on a variety of projects, from maintaining legacy systems to developing new applications.

#LI-DNI

Benefits:

At The nin Group, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include:

• Competitive commission structure & bonuses
• 401(k) with 3% match
• Medical, dental, and vision insurance
• Paid vacation & holidays
• Free counseling and legal services
• Tuition reimbursement and more!

Your next opportunity could be right here. Apply today!