Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!
Work Environment: Hybrid (4 days in office/1 remote)
Term: Permanent
Bachelor’s degree required: No
Referral Fee:AMS will pay $500 should the person you refer gets hired
JOB DESCRIPTION
Job Summary: IT Support Analyst – Houston, TX
Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.
Key Responsibilities:
Provide Tier 1 help desk support via ticketing system
Troubleshoot software, hardware, and networking issues for both onsite and remote users
Assist with user onboarding and offboarding
Maintain IT inventory and manage equipment check-in/out
Support anti-virus software, patch management, and network troubleshooting
Help maintain the help desk portal and document internal how-tos
Set up and support conference room tech and user phone/headset systems
Required Skills:
Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
Basic networking knowledge (TCP/IP, DHCP, DNS)
Understanding of Group Policies, file and print services, and event log analysis
Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
Strong organizational, communication, and customer service skills