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IT Support Analyst

Leapfrog Services, Inc.

Briarcliff, GA

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JOB DETAILS
SALARY
$50,000–$55,000 Per Year
SKILLS
Analysis Skills, Apple, Cloud Computing, Communication Skills, Computer Workstations, Continuous Improvement, Customer Escalations, Customer Support/Service, Help Desk, Identify Issues, Knowledge Base, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Connectivity, Printers, Problem Solving Skills, Server Support, Team Player, Technical Support, Training Tools
LOCATION
Briarcliff, GA
POSTED
Today
Atlanta, GA | Full-Time | Hybrid Leapfrog Services is seeking an IT Support Analyst to provide friendly, customer-first technical support across our multi-client environment. This is not a “regular” Help Desk or Service Desk role. We are looking for someone with 1–3 years of hands-on technical support experience in a business environment, capable of troubleshooting Windows workstations, applications, user accounts, Microsoft 365, MFA, printers, and basic network connectivity. Experience working for an MSP or supporting multiple client environments is strongly preferred. If you enjoy solving problems, communicating clearly, and working with a team that values service, ownership, and continuous improvement, this could be your next leap forward! What You'll Do Provide best-in-class, multi-tiered technical support for Leapfrog clients. Support user accounts and related administrative activities. Assist with mobile device, MFA, email, and Microsoft 365 account support. Troubleshoot workstation issues for Microsoft and Apple products in Windows domain environments. Support client/server, cloud-based, and standalone applications. Assume ownership of incoming support requests, including phone calls and tickets, independently work through appropriate troubleshooting steps, and keep issues documented, updated, and tracked through resolution. Communicate service outages clearly with internal teams and client contacts. Escalate tickets appropriately when additional support is needed. Contribute to Leapfrog’s knowledge base as a reference, research, and training tool. Participate in rotational after-hours and weekend support. Compensation details: 50000-55000 Yearly Salary PIede652e0cf1e-25448-409046225c143e31-5e48-4549-b638-05792d185386

About the Company

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Leapfrog Services, Inc.

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