IT Support Analyst

Job Title: IT Support
Location: Burton, MI.
Job Type: W2 contract
Expected hours per week: 40 hours per week
Schedule: Onsite 
Hours: 3pm-11:30pm EST
Pay Range: $26-28

Job Description:

Job Summary

The Site Support Analyst provides onsite technical support for warehouse operations, automation systems, and IT infrastructure. This role is responsible for maintaining the stability, availability, and performance of end-user devices, network-connected equipment, and critical business applications. The analyst works closely with operations, site leadership, engineering teams, and enterprise IT groups to minimize downtime and support technology modernization initiatives.

Key Responsibilities

Technical & Operational Support

• Provide frontline IT support for PCs, laptops, handheld scanners, mobile printers, kiosks, thin clients, VoIP phones, warehouse management terminals, and connected devices.
• Troubleshoot and resolve hardware, software, system access, and network connectivity issues.
• Perform daily operational checks to ensure technology and automation systems are functioning properly.
• Support user onboarding, offboarding, account provisioning, access management, and workstation deployments.
• Perform device imaging, patching, firmware updates, and lifecycle management activities.

Project & Deployment Support

• Support technology initiatives including Windows 11 upgrades, network modernization projects, security implementations, and warehouse management system deployments.
• Assist with installation, configuration, and replacement of desktops, laptops, handheld scanners, and mobile devices.
• Participate in go-live activities, maintenance windows, system cutovers, and occasional after-hours support.
• Conduct testing, validation, and deployment readiness assessments for new technologies and facility expansions.

Documentation & Compliance

• Maintain accurate inventory of IT assets and ensure compliance with security standards and policies.
• Create and update technical documentation, troubleshooting guides, and knowledge base articles.
• Support standardization of device configurations, processes, and IT workflows.

Collaboration & Customer Support

• Partner with site leadership, supervisors, and operations teams to resolve technology issues impacting productivity.
• Escalate complex issues to infrastructure, network, cybersecurity, and application support teams as needed.
• Deliver excellent customer service through effective communication, professionalism, and responsiveness.

Required Qualifications

• College Diploma, University Degree, or equivalent experience.
• 3-5 years of IT support experience in an enterprise environment.
• Experience supporting end-user hardware, software, and user accounts.
• Understanding of basic networking concepts.
• Ability to work rotating shifts, weekends, and holidays as required.

Preferred Qualifications

• IT support experience in a manufacturing, warehouse, distribution, or industrial environment.
• Strong troubleshooting skills for PCs, laptops, tablets, printers, scanners, and peripherals.
• Experience supporting Windows-based environments and desktop management tools.
• Working knowledge of LAN/WAN, wireless networking, and TCP/IP.
• Familiarity with IT security tools, standards, and best practices.
• Experience supporting Android, Apple, and Windows devices.
• Strong analytical, problem-solving, communication, and teamwork skills.

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