We are seeking a highly motivated and skilled IT Support Analyst to join our growing team. The ideal candidate will have a strong background in IT support and troubleshooting, as well as excellent communication and problem-solving skills. This is a full-time, permanent position with opportunities for growth and advancement within our organization.
Key Responsibilities:
- Provide technical support to end-users for all IT-related issues, including hardware, software, and network problems
- Troubleshoot and resolve technical issues in a timely manner, escalating to senior IT staff when necessary
- Install, configure, and maintain computer systems, software, and peripherals
- Monitor and maintain network infrastructure, including servers, routers, and switches
- Ensure all systems are up to date with the latest security patches and updates
- Create and maintain documentation for IT procedures and processes
- Train employees on basic IT procedures and best practices
- Maintain inventory of all IT equipment and software licenses
- Collaborate with other departments to identify and implement technology solutions to improve efficiency and productivity
- Stay up to date with the latest technology trends and make recommendations for improvements to current systems
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong knowledge of Windows and Mac operating systems
- Experience with Active Directory, Office 365, and other cloud-based services
- Familiarity with network infrastructure, including LAN, WAN, and Wi-Fi
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills
- A passion for technology and a desire to continuously learn and improve
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
- A supportive and collaborative work environment
| Location | Chicago, Illinois |