IT Support Analyst - Early Careers

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

Overview:

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities: software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You'll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.

Responsibilities:

• Provide general IT support for end users, including software/hardware installation, troubleshooting, and repair
• Manage the new hire onboarding process, including provisioning of devices, account setup, and orientation support.
• Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.

Support building-related tech systems:

• Alarm systems
• Fire sprinkler monitoring
• Door access control systems
• Security camera access and maintenance
• Support and maintain VoIP phone systems, including VTX and Amazon Connect

Track and manage all IT-related billing and renewals, such as:

• Internet and telecom services
• Microsoft 365 licenses
• Adobe Creative Suite
• Server hosting and cloud subscriptions
• Collaborate with vendors for hardware procurement and IT services
• Create and maintain user guides and documentation for internal support