Analysis Skills, Citrix Product Family, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Workstations, Configuration Management, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Enterprise Applications, Enterprise Endpoint, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Certifications, Microsoft Outlook, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Support, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, User Account Administration, VoIP (Voice over IP)
NOW HIRING: IT SUPPORT ANALYST
Fast-Paced 24x7 Enterprise Environmenty
Ready to launch or level up your IT support career in a high-energy environment where every ticket matters and no two days are the same? Our enterprise client is looking for a sharp, customer-focused IT Support Analyst to join their collaborative support team!
This is an outstanding opportunity for someone who enjoys solving problems, helping people, and working hands-on with modern technologies in a mission-critical environment. If you thrive under pressure, communicate well with end users, and love troubleshooting, we want to hear from you!
WHAT YOU’LL BE DOING
• Provide frontline technical support for desktops, laptops, printers, mobile devices, and VoIP systems
• Troubleshoot login issues, connectivity problems, software access, and hardware failures
• Assist with password resets, account setup/modifications, and user access support
• Deploy and reimage Windows workstations and laptops
• Document tickets thoroughly to ensure seamless handoffs between shifts
• Escalate critical issues when needed and collaborate with higher-level support teams
• Support special IT initiatives, upgrades, and operational projects
• Deliver exceptional customer service to both technical and non-technical users
TECHNOLOGY YOU MAY TOUCH
Windows environments • Active Directory • Citrix • Config Manager • BeyondTrust/Bomgar • Lansweeper • BitLocker • Outlook • Microsoft Teams • Enterprise applications • Endpoint support tools • Network troubleshooting technologies and more
IDEAL BACKGROUND
• Experience supporting Windows PCs and peripherals
• Familiarity with Active Directory and user account administration
• Basic understanding of networking concepts like TCP/IP, DNS, and DHCP
• Comfortable supporting printers, mobile devices, and VoIP phones
• Strong communication and customer service skills
• Ability to stay calm, organized, and solutions-oriented in a busy environment
QUALIFICATIONS
• High School Diploma or GED are required
• IT support, help desk, desktop support, or technical support experience preferred
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
IMPORTANT SCHEDULE NOTE
This team operates in a true 24x7 environment, so flexibility for various shifts, including evenings, weekends, and holidays when needed is important.
WHAT THIS ROLE OFFERS
Excellent hands-on technical experience
Enterprise-level environment
Team-oriented culture
Great opportunity for career growth
Exposure to a wide range of technologies and systems
A chance to build valuable real-world IT experience quickly
If you’re passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, apply today!