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IT Support Analyst

Tucker Parker Smith Group (TPS Group)

Los Angeles, CA

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Audioconferencing, Audiovisual, Automatic Call Distributor (ACD), California Public Employees Retirement System (CalPERS), Conference Management, Customer Support/Service, Documentation, Enterprise Applications, Identify Issues, Information Technology & Information Systems, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, Problem Solving Skills, Service Delivery, ServiceNow, Software Administration, System Center Configuration Manager (SCCM), Technical Delivery, Technical Support, Videoconferencing
LOCATION
Los Angeles, CA
POSTED
18 days ago
IT Support Analyst II
Location: Downtown Los Angeles, CA (Union Station Area)
Schedule: 9/80 Schedule | Every Other Friday Off
Duration: Up to 6 Months
Work Arrangement: 100% Onsite
Pay Rate: $46 $50/hour

A leading Southern California public infrastructure organization that provides critical water services to millions of residents is seeking an experienced IT Support Analyst II to support its Information Technology team at its Los Angeles Headquarters.
This is a hands-on, employee-facing technical support role ideal for someone who thrives in a fast-paced environment and enjoys solving technical issues while delivering exceptional service to end users.
What You'll Do
  • Provide daily in-person IT support to employees and departments
  • Respond to walk-ins, phone calls, and support requests
  • Create and manage tickets within ServiceNow
  • Troubleshoot hardware, software, and connectivity issues
  • Install, configure, and support Windows 11 systems and enterprise applications
  • Set up and support conference rooms and hybrid Zoom meetings
  • Troubleshoot AV/VC equipment for meetings and presentations
  • Support mobile device setup and troubleshooting
  • Manage and coordinate user loaner equipment
  • Collaborate with internal IT teams to resolve escalated issues
  • Maintain accurate documentation and provide excellent customer service
Technical Skills Overview
Experience supporting the following technologies is highly preferred:
  • Windows 11
  • Microsoft Office Suite (Outlook, Word, Excel, etc.)
  • Microsoft Teams
  • Zoom
  • Adobe Acrobat/Creative applications
  • Active Directory
  • ServiceNow
  • SCCM
  • Tanium
  • Workspace ONE (WS1)
  • Granicus
  • CheqRoom
Qualifications
  • Bachelor's degree in Information Technology or related field
  • Minimum of 2 years of relevant IT support experience
  • Strong troubleshooting skills with hardware and software
  • Experience supporting conference room AV/VC technology
  • Ability to work in a high-volume support environment
  • Experience using ACD (Automatic Call Distribution) systems preferred
Additional Requirements
  • Local Southern California candidates only
  • Must be able to work fully onsite in downtown Los Angeles
  • No CalPERS membership
  • No H1B sponsorship available
Please submit your resume in Word or PDF format to be considered.

About the Company

T

Tucker Parker Smith Group (TPS Group)

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